Acknowledgments
We understand that medicine, with its inherent complexities and unpredictability, cannot promise absolute prevention of every error. Our world is imperfect, our systems imperfect, and our treatments imperfect. But surrender is not an option. We must persistently seek improvement through critical thinking, analysis, and a relentless dedication to progress. This book has come to fruition as a result of the profound emotions and insights that have emerged from our family’s tragedy. We share our story, our pain, and our aspirations, trusting that you will seize the knowledge within these pages to amplify communication and become a fervent advocate for patient safety. In the face of tragedy, it can be all too easy to succumb to despair. Yet, in the story of our family’s loss, we find a powerful reminder of the resilience of the human spirit. Through our grief and pain, we found a glimmer of hope in the commitment of Boston Medical Center to improve patient safety. Let our pain be a catalyst for change and a source of inspiration for others. May our story inspire you to embrace a spirit of relentless dedication to progress and to honor the memory of those we have lost by striving for a better world.
We would like to extend our heartfelt gratitude to all the individuals who played a vital role in the creation of this book. Their contributions and support have been invaluable in bringing this project to life. First, we would like to express our deep appreciation to the authors of each chapter for their dedication, knowledge, and expertise. Their insights and experiences have shaped this book into a comprehensive resource, providing valuable guidance on effective communication in the hospital setting. We would also like to thank the individuals who participated in the simulated scenarios, reenacting various communication situations. Despite not being trained actors, their willingness to step forward and bring these scenarios to life deserves our sincere appreciation. Their commitment to highlighting specific areas of communication in the healthcare environment have greatly enriched the educational experience for our readers. We extend our gratitude to Felicia Lee for her outstanding editing work. Her keen attention to detail and expertise as an editor have significantly contributed to the overall quality of each chapter. Dr. Abbie Chase, a first-year anesthesia resident, deserves heartfelt appreciation for meticulously reviewing each chapter and offering insightful comments that surpassed expectations. We would also like to acknowledge Scott Friedman for his motivation and encouragement in undertaking this project. His vision and belief in the importance of communication in medicine inspired us to embark on this journey. We are grateful for his continuous support and guidance throughout the entire process. We must also thank Elise Ouellette for her invaluable contribution to the creation of this book. Elise played a pivotal role in every stage of the process, meticulously managing all the intricate details and integrating the graphic elements and text. Her sharp eye for design and commitment to excellence ensured that every page of this book was a visual delight. Thank you, Elise, for your outstanding work and support throughout this journey. To all those mentioned above, as well as the countless others who have supported us in various ways throughout this endeavor, we extend our gratitude. Your collective efforts and unwavering support have made this book possible. We hope that it serves as a valuable resource, facilitating better communication and ultimately improving patient care at Boston Medical Center and beyond.
Mousab Eteer, MD
Thank you all for your outstanding contributions and commitment to this project.
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ACKNOWLEDGMENTS
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