What Did You Say?
Edited by Mauricio Gonzalez Karolina Brook Christopher Conley Rafael Ortega
“How can one read Dr. Mousab Eteer’s moving Foreword and not be inspired to perfect the care we provide to every patient, every day? This book captures that spirit and summons us to serve our patients with a culture that promotes cohesive teamwork, strong communication, constant improvement of systems, and personal dedication to improving knowledge and skills.” David McAneny, MD Senior Vice President of Medical Affairs, Chief Medical Officer, Boston Medical Center “Communication is perhaps the most important factor in excellent patient outcomes and a healthy working environment. This book outlines strategies for best communication methods and will be useful to all members of the health care community!”
“…as Dean, I take pride in this unique project that empowers our medical students to co-author chapters, offering fresh perspectives alongside seasoned expertise. Join us in shaping empathetic, patient-centered communication and elevating the standards of care for generations to come.” Karen Antman, MD Dean, Boston University Chobanian and Avedisian School of Medicine “‘What Did You Say?’ uncovers the pivotal link between clear communication and safe care, offering practical insights for fostering a culture of collaboration to ensure the well-being of every patient. I am proud of the BMC Team for their fierce commitment to patient safety, and for creating this poignant exploration that reveals how effective communication can safeguard lives.” Alastair Bell, MD President & CEO, Boston Medical Center Health System “Everyone who cares for patients in a complex healthcare system must read this book. Better and more effective communications reduce morbidity and mortality, goals that we seek to meet each and every day.” Toby Chai, MD Chair, Department of Urology, Boston Medical Center
Jennifer Tseng, MD Chair, Department of Surgery, Boston Medical Center
“Communication is the most critical element in human engagement and particularly in medicine. This powerful book should be considered a seminal text in medical education because it is compelling and memorable for learners. The text is truly designed to have transformative impact, and strengthen clinical as well as administrative environments.” Thea James, MD VP of Mission, Associate CMO BMC, Associate Professor of Emergency Medicine, Boston Medical Center
ISBN 979-8-218-28319-3
90000>
9 798218 283193
Made with FlippingBook Publishing Software