Dedication
Boston Medical Center One Boston Medical Center Pl Boston, MA 02118
www.bmc.org
First published in 2023
ISBN 979 8 218 28319 3
All rights are reserved. No part of this publication may be reproduced, stored in a re- trieval system, or transmitted in any form or by any means, electronic, mechanical, pho- tocopying, recording, or otherwise, without prior permission of Boston Medical Center. Project directors: Mauricio Gonzalez, Karolina Brook, Christopher Conley, Rafael Ortega Media director: Multimedia Laboratory, Boston Medical Center Copy editor: Felicia Lee
Printing: Kirkwood
Graphic design: Elise Ouellette
Cover art: Rafael Ortega
This book is dedicated to our patients, each with a unique story, who have chosen Boston Medical Center as their haven in the pursuit of healing and wellness.
Disclaimer As with any educational resource, it is important to emphasize that the information presented in this book is not intended to serve as a substitute for professional judgment or individualized guidance in specific situations. While we have made every effort to provide accurate and reliable information, medical practices and legal regulations can vary, and each case may have unique circumstances. Therefore, we strongly encourage readers, especially in situations that may potentially lead to a medical malpractice suit, to consult additional sources and seek advice from qualified professionals. This includes engaging with healthcare providers, legal experts, or other relevant authorities who can provide tailored guidance based on the specific circumstances at hand. This book is intended to serve as a guide and a starting point for further exploration, providing readers with foundational knowledge and insights related to communication in medicine. It aims to foster a deeper understanding of the subject matter and encourage critical thinking. However, it cannot replace the importance of individual judgment and professional guidance in making informed decisions. Healthcare professionals should always adhere to the laws, regulations, and standards of care specific to their jurisdiction. This book does not provide legal advice or establish legal obligations, but rather aims to enhance awareness and knowledge of communication practices within the context of medicine. Use of Artificial Intelligence The contents of this book have been created through a collaborative process involving both the contributions of the authors and artificial intelligence-generated text. The material presented in this publication has undergone refinement for improved readability with the assistance of artificial intelligence (AI) technology. We believe that when used appropriately, AI can play a valuable role in enhancing the quality and accessibility of instructional materials. The application of AI in refining readability involves analyzing and processing the text to optimize its clarity and coherence, ensuring that the content is more comprehensible and engaging for the reader. The concepts presented in this book are the result of the authors’ expertise and experiences in the field of communication in medicine, complemented by content generated through the use of artificial intelligence. By acknowledging the role of AI, we hope to strike a balance between leveraging technological advancements and preserving human creativity and expertise. Conflict of Interest Statement There are no conflicts of interest to disclose in the publication of this book. The chapter authors, editors, and video actors have voluntarily contributed to this project without receiving any financial compensation. Boston Medical Center has generously supported the expenses associated with editing the manuscripts, producing the accompanying digital media, and printing the book. The distribution of the book to Boston Medical Center personnel is provided free of charge, emphasizing its purpose to enhance their ongoing medical education and support our commitment to patient safety. This book is not intended as a commercial venture and has no profit-seeking intentions.
With gratitude and respect,
Mauricio Gonzalez Karolina Brook Christopher Conley Rafael Ortega
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