Learning Circle No. 2: Learning Needs Analysis and 70:20:10

MEET JUANITA

70:

Record moments in which

Juanita speaks badly.

• Spend time with other teams to identify Ways in which conflict is resolved.

20:

• Observe others and find solutions to develop Awareness.

• Spend time coaching her team focusing on her communication

Identify a mentor who can guide

Team briefings

Her progress (someone senior)

• Streamline communication across the Department

• Identify a coach who can help Her.

Observe other leaders.

• Implement empathy interviews

10:

• Take the Harvard Mentor Communication Program. • Time management • ELP Receiving and giving Feedback module

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