LEARNING CIRCLES ABOUT LEARNING No. 2: LEARNING NEEDS ANALYSIS AND THE 70:20:10 MODEL OF LEARNING
CHECKING-IN
1. Where is your FOCUS at the moment?
2. PARK whatever is on your
mind and get ready to start!
L&D STRATEGY
Thank you for the work done so far.
I am aware that there are teams still working on their first draft.
Right now we should be focusing on:
- Watching the Webinars - Providing feedback - Draft, and re-draft incorporating feedback.
OPENING STATEMENT
Perception is a subjective experience that influences the way we assess reality. As such, It is important to learn structured methods that help us identify learning needs more objectively .
LET’S SUPPOSE…
Customer satisfaction
A senior manager of your hotel
Create a learning solution
WHAT PROGRAM WOULD YOU DESIGN?
THE CHALLENGE IS…
It is in our nature to “make assumptions” in order to explain something. Especially when there is lack of information.
It is easy to believe that there is one cause (one factor) that has led to a certain outcome, instead of thinking of the many “variables” that may influence a particular outcome.
WHAT VARIABLES MAY EFFECT CUSTOMER SATISFACTION?
Tools & Resources
Level of skill
Method or process
Supervision
Experience
Motivation
Confidence
Empowerment
Product
Passion
Management Style
Knowledge
ANOTHER EXAMPLE…
We are asked to create a training program about self-motivation for our leaders in the hotel because they seem unhappy.
SELF-MOTIVATION
HAPPINESS AT WORK
ANOTHER EXAMPLE…
We are asked to create a training program about self-motivation for our leaders in the hotel because they seem unhappy.
SELF-MOTIVATION
HAPPINESS AT WORK
ANOTHER EXAMPLE…
We are asked to create a training program about self-motivation for our leaders in the hotel because they seem unhappy.
Perhaps, there is a CORRELATION
rather than a CAUSATION!
SELF-MOTIVATION
ANOTHER EXAMPLE…
We are asked to create a training program about self-motivation for our leaders in the hotel because they seem unhappy.
COFFEE INTAKE
SELF-MOTIVATION
HAPPINESS AT WORK
BEING IN “LOVE”
TIREDNESS LEVELS
PLANNED HOLIDAYS
NO. OF YEARS IN JOB
A THOUGHT…
DO YOU SEE THE DIFFICULTY ASSOCIATED TO “CLAIMING” CAUSAL RELATIONSHIPS?
A THOUGHT…
THIS IS WHY IS SO IMPORTANT TO WORK WITH
“PROBLEM STATEMENTS”
IT IS FAR EASIER TO WORK WITH CO-RRELATIONS!
In learning and development, correlations are easy to find if we exercise:
PATTERN IDENTIFICATION
METHODS USED TO ASSESS LEARNING NEEDS
ACTIVITY IN PAIRS
Using the Chat Box, share with each other the current methods that you use to identify Learning Needs in your hotel, especially when thinking of a whole new year plan.
Sometimes an authority figure asks for a learning solution
Sometimes business data informs us about the need for a learning solution
Sometimes systematic observations tell us the need for a learning solution
Sometimes a focus group will identify the need for a learning solution
Sometimes a surveys and questionnaires will inform us the need for a learning solution
Sometimes a conversation with others will inform us about the need for a learning solution
THESE 6 METHODS SHOULD BE USED FOR PATTERN IDENTIFICATION
THINKING OF PATTERN IDENTIFICATION AND THE DIFFERENT METHODS USED TO IDENTIFY LEARNING NEEDS…
1. WHAT ARE THE BENEFITS OF USING THESE METHODS IN THE PLANNING OF YOUR 2018 HOTEL LEARNING PLAN?
THE 70:20:10 LEARNING MODEL
PRE-WORK
1. HOW CAN WE USE THE 70:20:10 MODEL?
2. WHAT ARE THE BENEFITS OF USING THE 70:20:10 MODEL?
LEARNING HOW TO USE THE 70:20:10 LEARNING MODEL SHOULD HELP YOU FOCUS ON A CULTURE OF LEARNING RATHER THAN TRAINING IN 2018
2018 – THE PLAN
• Add the Corporate Training Programs to your annual plan.
HOWEVER!!!
Think of ways in which you can facilitate learning, especially on leadership topics using the 70:20:10 model.
MEET MIGUEL
I am Miguel!
• Level 3 colleague • Assistant Outlet Manager
PDR Comments:
• SHARED PURPOSE: - Has designed an overall strategy for his team - Motivates the team to materialise their goals
IMPROVEMENT AREAS:
• BUSINESS OPTIMISATION: - Does not participate with new ideas to generate revenue or improve current % of sales. - Does not allocate time for business marketing strategy. - Needs to improve understanding of Revenue Management.
70:
• Visit competition to identify what they do to generate sales.
20:
Revise the Hotel Marketing
•
Plan and identify one area for him to focus on.
Find a mentor who
•
can advise on time management strategies
• Track activities in a diary for 1 month to learn how he uses his own time.
• Meet with Marketing manager to learn the basics of Mketing
10:
• Attend ELP time mgmt phase
• Take the online Revenue Management training on Coursera.
I am Miguel!
AS L&D LEADERS HOW CAN WE SUPPORT THE “MIGUELS” OF OUR HOTELS?
2018 – THE PLAN
• Add the Corporate Training Programs to your annual plan.
HOWEVER!!!
• Add some coaching and mentoring programs to the portfolio. • Expand the portfolio by designing brief sessions on new content. • Use Harvard Mentor as a tool to tailor the 10% of the learning. • Create a library for leaders to “access” learning according to their needs. • Create opportunities for senior leaders to spend time with emerging leaders.
MEET JUANITA
PDR Comments: IMPROVEMENT AREAS:
PERSONAL BRAND:
•
- Speaks in a conflictive manner to colleagues. - Does not meet deadlines, justifies why it is ok to provide work commitments late.
UNLEASH POTENTIAL:
•
- Does not spend time one on one with team to assist with their development conversations. - Has missed opportunities to develop the team as gets distracted with tasks only. - Does not provide neither positive or constructive feedback, or gives it when it is too late.
In pairs: Using the chat box
Facilitate a plan for Juanita using the 70:20:10 learning model.
MEET JUANITA
70:
Record moments in which
•
Juanita speaks badly.
• Spend time with other teams to identify Ways in which conflict is resolved.
20:
• Observe others and find solutions to develop Awareness.
• Spend time coaching her team focusing on her communication
Identify a mentor who can guide
•
Team briefings
•
Her progress (someone senior)
• Streamline communication across the Department
• Identify a coach who can help Her.
Observe other leaders.
•
• Implement empathy interviews
10:
• Take the Harvard Mentor Communication Program. • Time management • ELP Receiving and giving Feedback module
POST - WORK
1. Apply the Methods to Identify Learning needs for your 2018 L&D plan.
2. Think of ways in which you can incorporate the 70:20:10 model into your 2018 Plan
3. Share with the team once you have completed your 2018 plan.
LEARNING CIRCLES ABOUT LEARNING No. 2: LEARNING NEEDS ANALYSIS AND THE 70:20:10 MODEL OF LEARNING
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