MY CIPP
CIPP’s market insight survey
Vickie Graham, CIPP’s business development director , explains howwe use your feedback and identifies what the Chartered Institute is changing
A s a membership organisation, committed to delivering services which are of interest and benefit to our members and the wider payroll and pensions professions, it is important to us to gain feedback, understand your challenges and receive your views on how we are performing. As such, we conduct
2. to review existing products, services and business areas to establish which the members value and where there is room for improvement in 2020/21 3. to provide a ‘picture’ of our membership base and look into the issues being faced within the industry in order to communicate more effectively 4. assist the CIPP management team and board with putting together 2020/21 business plans. Both CIPP members and non-members were invited to participate in the survey via News Online , marketing emails, social media and the CIPP website. The survey received 688 responses in total. What you like about working in the profession The word cloud highlights the things that you said you enjoy about working in your chosen profession. Whilst some time has passed since the survey, it is encouraging that you indicated that you like the changes and challenges you face. Recent events have resulted in more frequent changes than ever before in payroll, and with those changes new challenges have been faced. To recognise the work that payroll professionals have been doing during the covid-19 pandemic, we have written to cabinet ministers to highlight your important role in keeping the UK paid and are hopeful that this will raise the profile of the profession within the UK.
the Market Insight Survey every twelve months and use the feedback to inform senior management team and board decisions. The main objectives of the 2020 survey were: 1. to measure customer satisfaction and evaluate the customer experience
| Professional in Payroll, Pensions and Reward | July/August 2020 | Issue 62 8
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