PERSON SPECIFICATION
COMMUNICATION Essential: • Excellent written and oral skills including the use of all standard Microsoft office software. • Ability to convey complex information in a clear and concise manner to both internal and external stakeholders. • Provide evidence of compiling high-level management reports • Ability to prioritise Jobs and manage workload efficiently and be able to communicate any requirements that may affect the timely delivery of results. • Ability to conduct research and carry out surveys and to interpret the results correctly. PLANNING AND ORGANISING RESOURCES Essential: • Ability to plan and organise own workload and that of others in order to consistently meet deadlines, often under pressure; • Ability to implement high level decisions and monitor progress against objectives and agreed actions. • Provide evidence of setting and monitoring service standards. • Provide evidence of soliciting customer feedback and acting on the relevant issues. • Evidence of managing budgets and the ability to analyse and forecast required operational budgets.
• Ability to manage allocated resources to deliver services against agreed priorities. PROBLEM SOLVING AND INITIATIVE Essential: • Ability to evaluate the service provision and recommend alternative courses of action. • Evidence of identifying effective courses of action and taking initiative when solving problems. • Knowledge of ability to identify when issues should be escalated. • Ability to evaluate strengths and weaknesses of our service provision, suggest alternative courses of action and to contribute problem- solving options for consideration. TEAMWORK Essential: • Evidence of developing high performing, accountable teams to deliver excellent customer service to a diverse customer base meeting, and where possible exceeding, customer expectations • Evidence of conducting personal development review, setting and measuring targets and managing performance. • Evidence of implementing staff related polices e.g. Performance Management, Behaviour at Work, Recruitment and Selection, Staff Appraisal.
• Evidence of working collectively with colleagues in delivering common objectives. • Evidence of managing periods of change.
• Evidence of delivering a first class customer oriented service to students. • Evidence of setting operational performance targets against agreed service standards and implementing corrective action as required.
LIAISON AND NETWORKING Essential:
KNOWLEDGE AND EXPERIENCE Essential:
• Evidence of networking with the relevant professional bodies/organisations for the purpose of benchmarking and best practice is always achieved. Desirable: • Ability to form relationships with other school departments. • An ability to set and continually assess quality standards and to provide good quality customer services to students, staff and external visitors. • Evidence of contract management from developing specifications through procurement process to day-today contract management. • Evidence of conducting VFM review of all out sourced provision ensuring best practice and efficiencies are achieved at all times. • Evidence of developing polices and operational procedures. • Evidence of developing and reporting on FM performance, identifying trends and taking measures to address these. • Evidence of developing and operating a quality management system and reporting on this. SERVICE DELIVERY Essential:
• An ability to set and continually assess quality standards and to provide good quality customer services to students, staff and external visitors. • Evidence of setting up management techniques for achieving process and quality improvements. • Evidence of managing large and complex teams in a similar environment. • Evidence of up-to-date Health and Safety Legislation. • Substantial experience of performing similar role in large complex environments. • Evidence of conducting surveys and analysing the results to provide management information. • Evidence of identifying methods of analysis or investigation (qualitative or quantitative, and manipulate data to provide robust management reports. • Evidence of dealing with large amounts of complex management data. ANALYSIS AND RESEARCH Essential:
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