NSBE Net Promoter Score Member Pulse Check Report

RECURRING THEMES WITH ‘WHY’ RESPONSE COMMENT ILLUSTRATIVE EXCERPTS

Promoters

n = 309 72%

Passives

20%

Detractors

8%

n = 81

n = 38

29 Advocate for the STEM philosophy • “Our NSBE Richmond Nubian Village Pre-

18 Lack connection/response via phone/email at National Level • “I live in Florida and so far no one has not contacted me at all. I feel as a member that I should be involved and so far I haven’t been.” • “The east bay chapter I put my son in turned out to be fraudulent and/or scam. I reached out to the president and/or director of NSBE and was not offered any help. And because of this situation I had, I’m not 100% sure if I want to put my child in any other program.” • “In all in my 4 years of being a NSBE member, it seems as though the organization has grown (and is continuing to grow) too quickly, and the technological and constitutional issues NSEBE faces support these claims.” • “Besides the broken relationship between the 3 “governmental” levels of NSBE, the number 1 reason I sometimes don’t recommend NSBE is because many of the steps needed to become a national member are cumbersome and abysmal, and those issues (poor website, poor GPA verification process, unresponsive WHQ/REB) is what I feel contributes to lack of participation as a whole.”

12 Lack of focus and resources for high-level members/job opportunities • “Most of my colleagues have 25+ years of experience. They associate NSBE with college and will not join the professional chapter.” • “For kids in college, I totally would recommend it. For myself in the professional realm, I would recommend it to the younger professionals.” • “If i know students or recent Grads i think its a great organization, however as a more senior professional its harder to give reasons for joining if they arent tied to the cause through children or past experience or the need for a job” • “NSBE seems to be very conference focused - there need to be other avenues for members - especially Professionals - to be involved.” • “I see the PCI components as very valuable, however the professional benefits are not as consistent. I love this organization and wish that the consistency across chapters was stronger.”

Collegiate Chapter is the best. Some of the best STEM programs and opportunities for the students and parents are offered. The chapter shares a wealth of meaningful STEM information with both the students and parents. The chapter genuinely cares about the well-being of the students.” • “Our NSBE Richmond Nubian Village Pre- Collegiate Chapter is the best. Some of the best STEM programs and opportunities for the students and parents are offered. The chapter shares a wealth of meaningful STEM information with both the students and parents. The chapter genuinely cares about the well-being of the students.” • I find the Conference fantastic. It allows my family member and students to experience African Americans in a positive “light” as well as advocating the STEM philosophy. I would love to return to receiving the magazine through the year since my family member and students are not currently in the PCI of NSBE.”

National Society of Black Engineers (NSBE) Stakeholder Pulse Checks 12

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