APPENDIX FULL LISTING OF COMMENTS IN EACH RECURRING THEME
16 Experienced instances of unprofessionalism
• I haven’t heard anything about my refund for nationals. • “I RECENTLY HAD A VERY BAD EXPERIENCE WITH A NSBE VOLUNTEER BY THE NAME OF [name removed] WHO WAS EXTREMELY RUDE AND NASTY TO ME AN A NSBE WHQ EMPLOYEE AS WE WERE ATTEMPTING TO RESOLVE AN ISSUE. AS A RESULT OF THIS INCIDENT, MY ORGANIZATION WILL NO LONGER SEEK TO: 1. SPONSOR ANY NSBE EVENT 2. PROVIDE MEMBERSHIP FEES 3. NOT SPONSOR EMPLOYEES TO ATTEND 4. RECOMMEND THAT OUR ENGINEERING PARTNER COMPANIES NOT PROVIDE SPONSORSHIP AND SUPPORT TO NSBE UNTIL THE INDIVIDUAL KNOWN AS [name removed] IS NO LONGER IN HER VOLUNTEER POSITION. IT IS EXTREMELY DISTURBING WHEN AN ORGANIZATION IN SEEKING TO PROVIDE SPONSORSHIP AND RECEIVES SUCH NEGATIVE AND DESPICABLE RESPONSE FROM A VOLUNTEER. AS SUCH IT WOULD BE DIFFICULT FOR ME TO RECOMMEND AN FRIEND OR COLLEAGUE.”
• I have been a NSBE member for almost 20 years and I am a NSBE Jr Chapter Advisor for the past 2 years. I am not proud to promote NSBE because of the unprofessional experiences NSBE gives to parents when it comes to participating in events. For example, the registration process for Annual Convention 2019 last year caused hundreds of families (already living in Detroit) not to attend. At the SEEK camp in Detroit in 2019, my kid was injured on the playground with a head wound that required stitches. I was not informed until my child told me when I picked her up. NSBE did not train their workers well. In my opinion, I think NSBE needs to be operated by NSBE Professionals, not students. Professionals have access to and experience with using professional services conference planning, website and social media management services, and most importantly, Professionals can easily provide enjoyable Parent experiences because we are Parents. I have seen a non-Parent miss something important every time they plan a event for Parents & children. This observation is universal, not just for NSBE. • I’ve never been impressed by NSBE. There’s just something that is very inefficient about this organization. The university chapters are not friendly or do not build community, the regional customer care lines are poorly constructed, getting a refund takes ages. Also, conference fees shouldn’t be this ridiculously expensive. If you claim that you are a family and want to help each other why would you charge such a large amount of money for conferences? Work on this!
National Society of Black Engineers (NSBE) Stakeholder Pulse Checks 36
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