NSBE Net Promoter Score Member Pulse Check Report

APPENDIX FULL LISTING OF COMMENTS IN EACH RECURRING THEME

18 Lack connection/response via phone/email at National Level

• I live in Florida and so far no one has not contacted me at all. I feel as a member that I should be involved and so far I haven’t been. • The east bay chapter I put my son in turned out to be fraudulent and/or scam. I reached out to the president and/or director of NSBE and was not offered any help. And because of this situation I had, I’m not 100% sure if I want to put my child in any other program. • “NSBE in terms of networking is amazing. However many aspects of the organization such as conferences, conventions, chapter recognition etc. do not always represent/fully fulfill the mission of NSBE. I feel that as you look higher in the organization on the regional and national level there seems to be a disconnect or convolution in communication and support.

• Besides the broken relationship between the 3 “”governmental”” levels of NSBE, the number 1 reason I sometimes don’t recommend NSBE is because many of the steps needed to become a national member are cumbersome and abysmal, and those issues (poor website, poor GPA verification process, unresponsive WHQ/REB) is what I feel contributes to lack of participation as a whole. • In all in my 4 years of being a NSBE member, it seems as though the organization has grown (and is continuing to grow) too quickly, and the technological and constitutional issues NSEBE faces support these claims.”

National Society of Black Engineers (NSBE) Stakeholder Pulse Checks 41

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