NSBE Net Promoter Score Member Pulse Check Report

RECURRING THEMES WITH ‘WHY’ RESPONSE COMMENT ILLUSTRATIVE EXCERPTS

Promoters

n = 309 72%

Passives

20%

Detractors

8%

n = 81

n = 38

1 Access to a community of Black Engineers for networking and support (128 similar comments) • “It really is a great way to connect with people from the African Diaspora while in college. It gives you a place to fit in on campus, provides you with hope and joy and also gives you great business opportunities. It gives you a chance to give back to the community while also helping your community.” • “Great for mentorship, career opportunities, building a community of people with similar professional goals, and can experience multiple leadership roles. • “NSBE is the type of organization that helps you in your career, even more than it does in college. The networking is amazing and it give you leadership experience with professionals that is hard to come by on the job, especially early in your career”

1 Access to a community of Black Engineers for networking and support (18 similar comments) • “While I appreciate the camaraderie and community that NSBE presents for many, I find there to be a slight disparity between the proposed benefits that are advertised and the realities of being a member of the society. I am a loyal NSBE member, and a part of leadership, both in my chapter and regionally. Yet, as an international student majoring in a non- electrical/CS/mechanical/chemical engineering focus, I find my professional opportunities very limited in NSBE. • “I think it is important for black engineers to network and to help each other with problems that may be unique to black engineers. I give an 8 because I think NSBE offers more for PCI and collegiate members.” • “Recommendation would mostly come from ability to network through the local chapter and attendance at conferences; I would also recommend NSBE to give others a chance to give back to current students. What would make this a 10 would be increased opportunities to develop professionals - locally, regionally, and nationally.”

12 Lack of focus and resources for high-level members/ job opportunities • “I am an older professional and communicate mostly with older professionals. Over the last year I’ve been a non-committed participant because most activities seem focused on the college-age to @35 crowd.” • “As a NSBE Professional I kind of expect more from the professional level. I know NSBE is a student run organization but once you enter into the Professional world, more focus should be on Professional activities. There are members of NSBE Professionals who are in the 40s. If all the events are geared towards the youth, how do you expect to keep the interest of someone who is older. This what separates some of the other engineering organizations from NSBE. Someone who is in the 40s or 50s has a wealth of knowledge that should be shared across NSBE professional.” • “The emphasis is more on collegiate and pre collegiate instead of professional/young professionals. Nsbe will always have students but need to do a better job catering to the professionals.”

National Society of Black Engineers (NSBE) Stakeholder Pulse Checks 7

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