mission and values MISSION DH Pace’s mission is to enhance the communities we serve by improving the safety, convenience and aesthetics of the buildings where we live, work and play. VALUES Respect | Treating everyone we encounter with consideration Integrity | Honest and ethical behavior in everything we say and do Service | Building relationships, discovering needs and providing superior solutions Excellence | Continuous improvement through learning, sharing, teamwork and a common purpose FULFILLING OUR MISSION Translating the mission and values into action is the foundation of DH Pace’s business. “Living our Values” and “Leading by Example” represent the Company’s commitment to consistently making a meaningful difference in the communities we serve. DH Pace strives to deliver meaningful solutions to its customers that meet their needs by incorporating five key elements: Professional Employees, Broad Product Offering, Customized Solutions, Reliable Service and Lifecycle Building Management.
LETTER FROM THE CEO
In early 2020, the pandemic arrived in the United States. The choices made on how to deal with this unprecedented crisis not only affected the health care system they also created major ripple effects that are having a significant effect on the economy almost three years later. To reduce the spread of the virus, the government shut down large parts of the economy and flooded the market with trillions of dollars in benefit programs and financial market support intended to cushion the economic damage. As the effect of the virus moderated and the economy began to re-open, material shortages became a major problem. As supply chain lead times improved, inflation did not moderate as many experts predicted. The government responded to this persistently higher inflation by raising interest rates significantly which has placed major stress on the financial markets as well as the banking and real estate industries
with effects reverberating across all sectors of the economy. Only time will tell if the government’s choice of action to control inflation will help facilitate a softer landing or be a contributing factor in a deeper economic slowdown than was necessary. What we can say for certain is that the economic effects of how we chose to deal with the pandemic will be with us for years to come. Let’s hope that lessons have been learned that will result in better outcomes in any future crisis. Throughout these pandemic years, the DH Pace Company continued to serve its customers faithfully, worked hard to protect employee health and supported those in need through expanded charitable activities. I am thankful for the spirit our employees demonstrated and proud of what they accomplished despite the difficult circumstances.
TEN YEAR SALES TREND $940M
GROWING Over the last three years, DH Pace company sales have increased $262 million, or 39%, to $940 million. HIRING DH Pace ended 2022 with 3,094 employees. Over the past six years, the Company has created more than 1,400 net new jobs and increased the total employee count by 84%. INVESTING
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OUR COMPANY Mission and Values
OUR WORK Residential Case Study
In 2022, we completed three acquisitions located in Nevada, Colorado, and Massachusetts. Real estate highlights include moving into our new 80,000+ sq. foot building in Phoenix AZ, beginning renovations for expanded facilities in Boston MA and El Paso TX, and finalizing plans for an office expansion at our corporate headquarters in Olathe, KS, along with work at several of our smaller leased locations. We are also continuing our multi-year investment in new technologies to better serve our customers. GIVING In 2022, we continued our expanded financial support to organizations serving the less fortunate in the communities we serve. This included food banks and social services organizations. Today, we operate in over 50 markets across the continental United States with additional locations planned. Our National Accounts business, which is active in all 50 states, continues to grow sales and serve customers from coast-to-coast, while also expanding the range of products and services offered. We are proud to be a privately held, family-owned business, committed to serving our customers, working hard to be a great place to work, and actively supporting our local communities. We are very thankful for the blessings we have received and remain optimistic that the best days for our Company and our country lie ahead of us. 2012 2014 2016 2018 2020 2022
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CEO Address
Commercial Project Images Making Loading Docks Safer Building New Distribution Centers Outdoor Performance Center Weather Proofing Businesses Convenient + Safe Campuses Increasing Facility Security Keeping Employees Safe School Kids Get Access to Outdoors Expanding Restaurant Dining Area
Company Update Company Structure Living our Values
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Our Customer Feedback Serving our Customers
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OUR OFFERING Commercial Products Residential Products
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Metro Area Taking Flight
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Loading Dock Single-Source Provider DH Pace Difference + Locations
REX E. NEWCOMER | CHIEF EXECUTIVE OFFICER
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