Feussi, Polycarpe (PhD)
Polycarpe Feussi holds an MBA from North- West University and a Bachelor’s degree in Business and Economics from the University of the Free State. He is an experienced educational researcher. He has successfully supervised more than 18 MBA mini-theses with MANCOSA. He is currently a lecturer at Pearson Institute of Higher Education. He has attended and presented papers at local and international conferences and has peer-reviewed many articles for accredited journals. He has equally submitted articles to DHET accredited journals. In a quest to obtain his PhD in Operation Management, Polycarpe has explored the improvement of customer satisfaction in the automobile industry, which represents 6% of the GDP with a growth potential. Besides producing empirical papers on customers’ satisfaction, the study has resulted in a framework for customer satisfaction in the automotive network, which potentially should improve South African market share, enhance customer satisfaction and create more jobs while retaining the currents ones. A mixed research method was used in this cross- sectional research project, where data were collected from stratified sampling. Various hypotheses were tested to establish the link between customer satisfaction and postponement strategies, which is not only the customer’s contribution at various customers’ decoupling points, but also the allocation of a product to a specific customer.
Supervisor: Dr EI Edoun Co-Supervisor: Prof C Mbohwa
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