Stepping into the Future with SmartWare
SmartWare will be available very soon. We already have 16 offices using it and this is what they are saying: SmartWare! If we did it, so can you! We love the batching process! The PO automation is a huge time saver and the ability to add notes from the dispatch screen is great.” – Dana Smith One of the best features of the new SmartWare is the search capability. Unlike ZWare, SmartWare allows the search by any part of the customer information. You can search by name, phone, address, zip, work order number, tech name, location, the options are endless. It is extremely easy to find the customer and/or work order you are looking for. In addition, SmartWare provides so much more information about Purchase Orders. You will know before you run the route if all of your parts are in, or if there are work orders scheduled with Open purchase orders. PO status is also shown as part of the Dispatch screen, so you can easily spot potential problem situations where a tech is going out on a call, but the PO is not complete. SmartWare uses color for more things as well. Statuses that are good are in Green, and bad are in Red…what a concept!” – Paul Berry Would you like to simplify all of those tasks and make your life easier? Well, let me tell you about SmartWare. Your techs will love you, your office people will bow to you, your life will be so easy you'll wonder what you are going to do with all your spare time. Okay, maybe not that last part. I found the transition to Smart Ware to be a fairly easy process. The initial transition was like moving in with the in-laws. You can't find the silverware or towels because they are in different places. After a couple of weeks using SmartWare, I now love living with the in-laws. I am used to where they put silverware and I don't even notice them hanging around. ” – George Gill After only being on ZWare for a couple of months, I am glad my FC offered me the opportunity to make the move to SmartWare. The new system is much more intuitive and user-friendly. The conversion of data was amazingly smooth and the process very efficient. I love the new screens, functional changes and scheduled improvements. This new system is going to be instrumental in helping Mr. Appliance ‘BRING IT’ forward.” – Mary Hoover The interface is much easier to work with and information is much more accessible. MPG within the software is an awesome improvement! The employee/tech schedule template is much easier to work with and changing the tech’s long-term schedule is a breeze. Having the current pricing and the part numbers in the system for a tech makes their life much easier. It also makes the PO process easier, once you get the hang of it. Availability of a map on the dispatch schedule is a time saver for whomever is routing and following techs.” – John Marmorato
We are putting together a plan for transition which includes time to get into a practice account and learn the ropes before going live. We will lay out exactly what the process involves, what to expect and when requirements need to be met. There has been a lot of effort put into ensuring that this transition goes as smoothly as possible. These are exciting times! You will love the new software and all of the improvements that come along with it. We look forward to giving you access to the wave of the Future – SmartWare!
Be on the lookout for more communications coming soon from the corporate office with details on the roll-out!
10 TOOLBOX® | EDITION 1 2017
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