Toolbox-Edition-1-0517-FINAL

Stepping into the Future with SmartWare

By: Rebecca Baker, Mr. Appliance® Franchise Consultant and SmartWare Roll Out Project Lead

A t Mr. Appliance®, our corporate Mission Statement is to continually develop, refine, implement and monitor systems that deliver a competitive advantage to our franchisees. Once such system, ZWare, has served us well for many years. But in the interest of constant development, for the last year we have been working to convert our software from an RDP server to a web-based platform. We have taken the best parts of ZWare and improved upon them to give you the wave of the future – SmartWare! Moving to a web-based platform has several advantages including more frequent updates, newer technology and easier integration with other vendors. SmartWare is currently integrated with Marcone’s part list, which is just Phase 1 of our development plan. Because Marcone’s parts list is integrated with the software, we have current pricing on all parts provided by Marcone. The technician simply selects the part from the list to add to a work order. The part has current pricing with your customized margin applied with no additional steps. The fact that the software is housed on the web and incorporated into one database makes updating the software a much simpler, quicker process. Updates will go out on a monthly basis—yes, we will continue to update and improve the software! We already have additional enhancements planned.

Highlights of the new software include: • Unlimited office users • Easier emailing functionality • The ability to have multiple windows open at one time • A mapping program on the Dispatch screen to allow a view of technician locations at a glance • One easy place to manage the work order flow • Work orders updated instantly upon sync from the iPad • PO’s created automatically • Customer history on the iPad • Parts Margin Tool incorporated into the iPad & SmartWare • Tech Inventory shows in the parts list on the iPad • And much more…

TOOLBOX® | EDITION 1 2017 9

Made with FlippingBook - Online magazine maker