Molding barriers
into bridges
Mariela Munoz, RN and Michele Labs discuss their work on the case management team.
OneWorld Case Management team supports patients in need
In the world of case management, connection molds barriers into bridges that lead to empowerment, education and better health for all people. At the core of OneWorld’s Case Management team are two passionate and dedicated individuals, Mariela Munoz, RN, Nurse Care Manager, and Michele Labs, Value Based Care Nurse Manager. Every day, Munoz reaches out to patients who are identified by managed care organizations in Nebraska and OneWorld clinicians as high utilizers of the medical system and/or have multiple chronic illnesses. Munoz helps patients set personal goals and, with support from Labs, works directly with clinicians, insurance, pharmacy and
other entities each patient uses for their care to help patients reach their goals. She also offers education to ensure patients are aware of their benefits. On average, Munoz works with patients for around 9-12 months so they have the support they need to make a meaningful and sustainable life change. “We help our patients navigate all of the red tape that comes with health care because we truly care about them,” said Labs. “Having someone to help fill the gaps is so important, especially for patients who have gone through many trials and tribulations. We want our OneWorld family to be supported, and our patients are a big part of our family.”
20 ANNUAL REPORT 2022
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