Conner Marketing's online newsletter for July 2018
NOTES with Jay Conner Success
JULY 2018
11 Ways to Get People to BELIEVE IN YOU
W hat does it mean to have someone believe in you? In business, when a person believes in you, it means they are willing to follow your lead. They want to follow your directions, do as you ask, and listen to your recommendations. When people believe in you, they have faith that they can confide in you if they have something confidential to discuss. What’s more, when people believe in you, it means they trust you. They see you as a reputable person, and when you say something, they literally believe that you are speaking the truth.
“Who is going to be willing to give you $100,000, $200,000, or $300,000 if they don’t believe in you to protect their investment?”
Jay and Carol ready for July 4th
Now, why does this matter? Why do you want people to believe in you? Well, as it relates to real estate investing and private money, this question is very important: Who is going to be willing to give you $100,000, $200,000, or $300,000 if they don’t believe in you to protect their investment? Getting people to believe you is a powerful thing, and I have identified 11 ways to get people to trust you. I’ll be covering this topic as it relates to private money, but quite frankly, these concepts transcend into many other areas of your life, from personal relationships to any sort of business. People are not going to “buy into you” or want to spend time with you unless they believe in you! 1. YouMust Believe in Yourself If you want people to believe in you, you gotta believe you are worthy to serve other people and receive funding for your deals. It is important for you to believe that what you are offering — be it a product, a service, or a private money program to help people get the highest rates of return safely — is the best thing for the people you are working for. In order to get people to believe in you, you must believe, without a shadow of a doubt, that what you are offering is the best solution and that people will be worse off without it. 2. Confidence and Authority I don’t want to hang out with someone who has a negative attitude. I want to be around someone who is confident and speaks with authority. Understand that when I say “authority,” I don’t mean arrogance. I mean someone who comes across in an authoritative manner and is seen as an expert. How do you become an expert in private money? You have to know your stuff. To be an authority and relay confidence, you need to be able to give a presentation or have a one-on-one conversation with a lender without looking at notes. You need to know your program through and through.
3. Prepare I can’t emphasize this enough: Do not underestimate the importance of practicing your presentation for friends and family. Preparation is how you achieve confidence and relay a sense of authority. I have such a fear of being underprepared that I overprepare. Before my first talk with real estate investors, I prepared, practiced, and researched so much that I ended up with more material than I would have ever needed for the presentation. But being overprepared helped me relay the confidence and authority I needed. 4. Passion and Enthusiasm If you’re not excited about your private lending program, how in the world can you expect anyone else to be excited about it? I’m not talking about screaming in someone’s ear. People can tell if you’re passionate about something based on how invested you are in it. It’s the law of reciprocity. You get back what you give out, so if you’re excited, potential private lenders will be excited too. 5. Have a Servant’s Heart By this I mean you always want to have the other person’s interests at heart. Zig Ziglar once said if you help enough other people get what they want, you don’t have to worry about getting what you want. This is one principle you can count on working. People can tell if you are out to take advantage of someone or if your words don’t match what your eyes are saying. Be honest with people. The best way I know to show people I have their interests at heart is by being honest with the
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4 Customer Service Mistakes That Will Ruin Repeat Business and Relationships
According to entrepreneur and “Shark Tank” investor Daymond John, “Customer service is more important than anything else in your business.” Without high-level customer service, you can kiss repeat business goodbye.
service is if the customer doesn’t need to call you.” Focus on customer service every step of the way rather than only using it as damage control, and you’ll start getting those five-star reviews.
Here are some of the most common customer service killers and advice on how to avoid them. Poor Listening Skills There is nothing more frustrating for a customer than feeling like they’re talking to a brick wall. Having a system for customer complaints and feedback isn’t a bad idea, but being inflexible is. Remember that you’re talking to a person. The more closely you listen, the better you’ll be able to address their concerns. Rob Pace, CEO of feedback software company HundredX, says, “The ultimate goal is for the customer to feel they are heard.” Only Being Reactive
Forgetting Your Manners This might sound basic, but you’d be shocked by how often politeness gets overlooked. The most important phrases a customer service rep can learn are “thank you” and “I’m sorry.” Practicing good manners goes a long way in building trust and
ensuring customers feel cared for. Repetition, Repetition, Repetition
If you have a customer on the phone, you should never make them tell you the same thing twice. Information should be recorded
and easy to hand off in the event of an escalation. You can bet that the third time you ask for a customer’s email, they’ll respond with a mountain of irritation.
Customer service doesn’t just happen on the back end. Working to create a great experience on the front end will impress customers and cut down on those after-purchase calls. To quote Jeff Bezos, “The best customer
‘Miracle Morning Millionaires’ Is Getting Up Early the Secret to Wealth?
Do you hit the snooze button in the morning? Most people do. When your alarm first rips you out of a comfortable sleep, there’s nothing more tempting than staying in bed for just five more minutes. But this laissez- faire attitude to mornings might be costing you more than you think.
businessman who built one of the world’s top real estate brokerages, the two decided to dive deep into the theories Elrod introduced in “The Miracle Morning” and examine how they match strategies wealthy individuals have been using for years.
Hal Elrod, author of the bestselling “Miracle Morning” series teams up with entrepreneur David Osborn to teach you the secret morning routines of the rich and successful in their book, “Miracle Morning Millionaires: What the Wealthy Do Before 8AMThat Will Make You Rich.” The latest entry in Elrod’s series of self- help motivational books, “Miracle Morning Millionaires” stands next to what has been called “one of the most life-changing books ever written.” His first book, “The Miracle Morning” was published in 2012 and introduced a new way to transform your life before 8 a.m., revolutionizing your morning routine. This was the catalyst for an entire series, with Elrod teaming up with experts across many industries. After meeting David Osborn, a
Millionaires don’t do more than you. Instead, they have become more. Success is the result of every thought, decision, and action in your past. Bad habits today mean bad habits tomorrow, and “Miracle Morning Millionaires” introduces simple strategies to break those bad habits and set yourself on the path to ultimate success. But it’s not as easy as reading a book and setting your alarm a little earlier. There are four choices you must make in order to reach success. These choices are outlined in the book, and Elrod and Osborn share their personal experiences and offer advice on how to make these choices stick. If used correctly, mornings can be times when we reflect on our potential and plan how to make our dreams a reality. For this reason, “Miracle Morning Millionaires: What the Wealthy Do Before 8AMThat Will Make You Rich” is the kind of book I can see myself recommending to everyone for years to come.
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8. Use of Stories Telling stories is a very persuasive technique to get people to believe in you and have confidence in what you say. You need to know your story about how you got into real estate and be ready to share how you heard about private lending. During my first conversation with a potential lender, I will passionately talk about how I’d never even heard about private money until nine or so years ago, and how I was so excited about it that I became a private lender myself. You also want to share a story about one of your private lenders and how you’ve made an impact on their life, which is why I regularly tell the story about Carol Joy’s and my first private lender. To this day they can’t thank us enough because we were able to dramatically transform their retirement years. You can have all the facts and figures, but people do business with people, and stories are what make you real. 9. Keep Your Commitments Let’s say you make an appointment with a potential lender to meet at noon for lunch to discuss your private lending program and you show up 10 minutes late. When you tell this person about your program, do you think they will think about how you were late and ask themselves, “I wonder if they will be late on their payments to me, too?” This might sound extreme, but as T. Harv Eker, author of “Millionaire Mind Intensive” wrote, “How you do anything is how you do everything.” Keep your commitments, however small they may seem. 10. Keep it Simple When President Ronald Reagan had someone come to himwith a proposal and saw it was more than one sheet of paper, he would push the pages across the desk back to them and say, “When you understand this clear enough that you can explain it on one page, bring it back to me.” As I have traveled the nation speaking, I’ve found it’s better to keep the message simple. Now, I’m not implying that the people who listen to me or that the people that you will speak to are dumb, but you do not want to risk not being understood. How can I believe someone if I don’t understand what they are saying? Keep it simple, don’t overload people with information they don’t need, and be sure the person you’re speaking to understands what you are explaining. 11. Use Specific Numbers This one might sound surprising, but I do this all the time because I have the research to back it up. Specific numbers are much more believable than rounded numbers. If I need to tell someone how low interest rates are in 12-month certificates of deposits across the nation, I’m not going to say, “They’re around a quarter of a percent.” I’m going to open up a recent issue of USA Today, flip to the money section, and show them the report that states the interests rates are just 0.49 percent. And then, when I tell them I can get them 8 percent returns, it sounds much more impressive and much more believable. These are the 11 strategies I’ve developed to get people to believe in me. I know there are other ways, and maybe you have some tried and true methods of your own, but I promise you, when you incorporate these 11 strategies, your business will be even more successful.
risks. “What is the worst that can happen?” people wonder. When it comes to private money, I tell people that since I’m securing their loan with a mortgage, the worst that can happen is I lose my mind, move to the Caribbean, and they get the house. Which, incidentally, will give themmore equity and more money than I would have paid them in interest. 6. Don’t Chase. Don’t Beg. Don’t Come Across as Desperate. Don’t try to talk people into doing anything. We are simply making information about private money available. I make the information known, and at the same time, I act as if it’s okay if they don’t want to join the program. Because it is okay! You don’t want to present yourself as desperate. You are giving them an outstanding opportunity by making this information available to them. If they want in, great. If not, that’s fine. You’re not trying to twist anyone’s arm. 7. Your Reputation When I am speaking on stage across the nation, people in the audience are Googling “Jay Conner.” While you can’t believe everything on the internet, if there are comments about you, you’ll want the positives to outweigh the negatives. This goes back to your character, your reputation in your community, and what kind of person you are.
John 14:1 Do not let your heart be troubled; believe in God, believe also inMe. Mark 9:23 And Jesus said to him, “‘If You can?’ All things are possible to himwho believes.” Romans 10:10 … for with the heart a person believes, resulting in righteousness, and with the mouth he confesses, resulting in salvation. Have You Heard the Good News ... As It Relates to “Belief”?
–Jay Conner
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INSIDE THIS ISSUE
Do You Trust Me? page 1 4 Customer Experience Killers page 2 Elrod and Osborn on the Secret of Wealth page 2 Don't Miss Jay's Live Event page 4
Register Now at www.JaysLiveEvent.com or call (252) 808-2927 - Meet Jay’s private lenders - Get private money - FREE Rehab Bus Tour (see Jay’s rehabbed homes!) - Meet Jay’s “Dream Team” (his interior
designer, contractors, Realtors, real estate attorney, and buying and selling assistants) - VIP reception - Learn Jay’s automation techniques Event Dates: July 30, 31, Aug. 1 Register NOW! REGISTER NOW! JaysLiveEvent.com JAY CONNER America's Leading Private Money Authority
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