Learning SESSIONS Our learning sessions are designed to build essential skills in leadership, teamwork, and diversity & inclusion. Each session has been developed to provide learners with a fundamental understanding of the techniques and concepts related to that particular topic. To enhance learning, we incorporate lively discussion, customized mini- cases, and hands-on experiential activities. Client TESTIMONIAL
Engaging in Difficult Conversations Learning how to engage in difficult dialogue is an essential skill for fostering understanding and resolution in challenging situations. By approaching these conversations with an open mind and a commitment to respectful communication, individuals can bridge divides, build stronger relationships, and work towards collaborative solutions. This course is designed to help you approach difficult conversations up, down, and across the organization. Everyone Matters: Creating a Positive Work Culture Psychological safety is the belief that people will not be punished or humiliated for taking risks, sharing concerns, respectfully disagreeing, or making mistakes at work and is a crucial component for a high-performing team. In this session, participants will learn how they personally contribute to or reduce psychological safety in the workplace and learn tangible ways to create a safe environment where everyone can thrive. Excellence in Customer Service "Customers may forget what you said, they may forget what you did, but they will never forget how you made them feel.” Learn how to create positive interactions with customers and employ empathy to better handle issues and complications when they happen. Feedback: The Art of Giving and Receiving Effective organizations have found that giving and receiving constructive feedback contributes to a healthier organizational culture. Creating a culture of feedback that is less threatening and more rewarding can reduce defensive behaviors and foster growth and learning. Learn effective tools to make giving and receiving feedback a positive experience for all. Get SMART with Your Goals Learn how to create SMART goals that will help you stay focused and accomplish both short- and long-term goals to advance your career. Explore the science behind habit formation and how small atomic changes can lead to remarkable results over time. Gain practical insights on how to build positive habits, overcome setbacks, and create a framework for lasting change.
This is my fourth class with Lindsay. She is a great instructor! She keeps us engaged, she is extremely knowledgeable about the content, and she shares her experiences in a way that provides realistic examples and empathy. I will continue to invest in programs with Sinclair to gain key insights that will benefit myself and others. - Ruth M.
Interviewing and Selection for Hiring Managers In many organizations, leaders are responsible for recruiting, interviewing, and selecting employees to join their teams. However, hiring managers may not be well-versed in the do’s and don’ts of this process. In this session, become familiar with the basics of HR laws, policies, and practices designed to protect job- seeker rights, minimize risk to the organization, and hire the most qualified candidate for the job. Introduction to A.I. Tools: Prompt Writing As A.I. technology evolves rapidly, this training can help bridge the gap, showing you how to integrate A.I. into your workplace as a productivity enhancer. Uncover the history, process, limitations, and science behind ChatGPT. We demystify the key to ChatGPT's power – the prompt – and guide you through fundamental prompt writing techniques to brainstorm, create, refine, and adapt content for various tasks.
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937-252-9787 | workforcedevelopment@sinclair.edu | http://workforce.sinclair.edu
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