Learning SESSIONS Our learning sessions are designed to build essential skills in leadership, teamwork, and diversity & inclusion. Each session has been developed to provide learners with a fundamental understanding of the techniques and concepts related to that particular topic. To enhance learning, we incorporate lively discussion, customized mini- cases, and hands-on experiential activities.
Respect Works Here Respect in the workplace is an essential component of fostering a positive and productive work environment. This course explores the common behaviors and actions of respect and incivility in the workplace and the impact those behaviors have on individuals, teams, and organizations. Participants will learn how their personal behaviors, actions, and choices contribute to or detract from a respectful work environment. Retaining and Maintaining High Performers High performers typically do their jobs well without much supervision, but that doesn't mean they don't need attention. High performers who are not coached properly can get frustrated and may eventually look for new opportunities. Learn how to meet the needs of high performers so you can retain your top talent. Rewriting the Script on Diversity and Inclusion Increasing self-awareness is the first step in developing a baseline of knowledge about diversity and inclusion. Participants will engage in the process of self-discovery and learn how to step outside of their “bubble of sameness”. Running Meetings: Strategies for Collaboration, Efficiency and Productivity Attending meetings that are too long, go nowhere, and could’ve been an email are a waste of energy, time, and resources. Come unlock the secrets to learning how to strategically plan and facilitate your meetings to foster engagement, encourage collaboration, and reach your goals. Service Beyond Expectations-Transforming the Customer Experience In this session, participants will learn how they are the “face” of their organization and the responsibility that comes with that. Learn how to reach the level of “trusted advisor” with customers to create a positive and lasting relationship for the organization and learn new methods of handling customer complaints and be able to create transformational experiences for customers.
Project Management for Meetings & Events Organizations are recognizing the same techniques used to manage large, complex projects are easily transferable to managing meetings and special events. Learn how to use key project management tools such as planning documents, time and task charts, and communication plans to arrange and implement successful meetings and events. Resilience in Times of Uncertainty The pathway towards building resilience is not an easy one to follow, especially when we feel overwhelmed by confusion, adversity, and fear. Learn ways to navigate the chaos, tap into our inner strength, and regain a sense of control as we face a world filled with uncertainty.
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937-252-9787 | workforcedevelopment@sinclair.edu | http://workforce.sinclair.edu
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