Briefing frontwavecu.com
First Quarter 2022
newcomers, running for three positions on the Board. I encourage you to visit our website to read their bios and get to know them. That way when the polls open in late February, you’ll be ready to vote for the candidates you think will do the best job representing you and guiding the credit union toward a bright future in service to our Membership. Thanks for your continued Membership and loyalty in 2021. The future of your credit union looks bright for 2022 and beyond! You Spoke. We Listened! When we say we want to do everything we can to make your Frontwave experience great, we mean it. We value the feedback you give us, and take action to make improvements. Thanks to your input: • We added an appointment scheduler to our website, allowing you to schedule an in-person or virtual appointment with any of our 14 branch locations. • We redesigned the “Transfers” menu in online banking to make it easier to add external accounts and transfer money both internally and externally. • We made it even faster and easier to add a checking or savings account, certificate, or money market account in online banking. Simply click or tap on “Quick Apply” from the main menu to get started. Got any other feedback for us? We want to hear it! The next time you get a survey from us, we really appreciate you taking a few minutes to tell us how you feel. Thanks for your Membership!
Rooted in Nature Brewfest, Bike the Coast, or the O’side Turkey Trot, just to name a few. It was so great to get back out there and talk with our Members and the community face-to-face again. We were also thrilled to be recognized by the Department of Navy as the Distinguished Credit Union of the Year for 2020, as well as being named San Diego’s Best Credit Union by the San Diego Reader for the second year in a row and the Best Bank in the Morongo Basin for the second year in a row! Just last month, we signed on to become the Official Credit Union of the San Diego Sockers for the 2021-2022 season. Exciting stuff, right?! That excitement will continue in 2022 as we celebrate our 70th Anniversary. We’ve come a long way since our founding as Camp Pendleton Federal Credit Union back in 1952. But we’re as committed as ever to our Members and the communities we serve. That’s why we’ll be celebrating YOU all year long with special offers and maybe even a few surprises along the way. Continuous improvement will also be a theme for 2022, with a big focus on further enhancing our digital banking tools to make it even easier to manage all your banking needs anytime, anywhere with just the touch of a few buttons. We’re also going to enhance our credit card suite to deliver even greater value to our Members. We want to make sure that when you reach in your wallet, your Frontwave Visa credit card is always top of mind because it’s the one that gives you exactly what you need and none of the stuff you don’t. Last but not least, our annual election for our Board of Directors is just around the corner. We’re entrusting YOU to choose the leaders who will guide the future of the credit union. We have a great pool of candidates, including a mix of incumbents and
Bill Birnie, President/CEO Notes from the CE0
Happy New Year! With a fresh new year upon us, I’m brimming with optimism for our Membership and our organization. Without a doubt, 2021 continued to present challenges as we navigated the pandemic. But among those challenges were a lot of high notes for Frontwave. When the pandemic hit us in early 2020 and most financial institutions were hunkering down and reducing operations, Frontwave did not. That’s not how we roll. In fact, we fought in new ways for our Members and the community. We helped local businesses stay afloat by providing PPP Loans to those in need and deployed technology aimed at getting Members faster access to their accounts and funds. That commitment to YOU remained steadfast throughout 2021. Not only did we keep our branches open and available to you, we began ramping up our presence in the community through events and sponsorships. You might have seen our enthusiastic crew at Super Girl Surf Pro, Oceanside Harbor Days, Cruisin’ Grand,
Save hard. Gain big.
70 years of sweating the details
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