THE ROLE
Estates and Buildings Management • Ensure that the Gallery’s Grade 1 buildings and buildings services meet the organisation’s strategic and operational requirements in terms of functionality, use of space and visitor expectations. • Plan and manage major building works, including the appointment and liaison with consultants, co-ordination of briefings, contract and cost control and ensuring technical specifications meet the highest standards. • Oversee the project management of exhibition builds, special projects and minor building works. • Ensure the effective administration of the Gallery’s estate including rent agreements, rates, cleaning maintenance and utilities as well as leading on sustainability and resource efficiency planning. • Oversee the effective procurement and management of estates contracts ensuring compliance with EU standards, quality and value for money. • Ensure the Gallery’s Health and Safety policy and procedure meet legislative requirements. Ensure effective arrangements exist for staff training in health, safety and security matters. • Work closely with the Director of Exhibitions and Collections on projects that evolve from the Gallery’s very busy programme of displays and exhibitions, and together ensure the successful planning and delivery of these projects lead by the Projects Manager (Buildings and Resources). Visitor Services & Security • Ensure the Visitor Services team (circa 120 staff) delivers the highest standard of visitor care through evaluation and adjustment of staffing needs and by ensuring effective performance management systems and monitoring. • Refer to and work closely with the Deputy Director on maintaining and continuously improving standards of service for public facing services and presentation. • Develop and maintain the Gallery’s security policy and systems, keeping abreast of best practice and relevant Government and Police advice. Ensure the Security team offer a high quality service at all times to fulfil the Gallery’s needs. • Ensure adequate and up to date business continuity planning and emergency response training for the Gallery as a whole. • Ensure that operational management and systems standards are communicated to all Gallery staff. IT • Ensure that the Gallery’s strategy for the development and best use of IT systems meets the needs of the organisation’s strategic and operational requirements in terms of reliability, effectiveness and value for money. • Undertake regular communication with the Senior Management Team as appropriate on operational and database matters across the Gallery. • Work closely with the Head of Information Technology and liaise with the Director of Finance and Planning regarding the development of new systems for the Gallery.
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