Job Description (1)
Job title: Head of Campus Services Accountable to: Associate Director, Estates Management and Development Contract length: Permanent
Hours per week: 37 Weeks per year: 52 Grade:
c£70,000
Service: Location:
Operations & External Affairs
The Granary Building, 1 Granary Square, Kings Cross, London N1C 4AA/ Across UAL sites
Who are Estates? The Estates Department at UAL plays a vital role in ensuring that the environment in which you learn, study, work and teach supports you in these endeavours. With a total estate exceeding 170,000 m2 spread across 16 sites from Wimbledon in South West London to Hackney in the North East, our responsibilities are varied and cover Accommodation Services, Student Accommodation Development, Retail and Catering, Security, Sustainability, Major Projects and Facilities Management. Facilities Management (FM) work day and night to ensure University buildings are kept running, safe and clean. We are continually raising standards and thinking imaginatively about how we can improve the working, studying and learning environment at UAL for our students and staff. Amongst other things, we: • deal with 26,000 Helpdesk requests per year • are made up of over 100 in-house and 200 contract staff • dispose of 1,200 tonnes of waste per year • processes 10 million access card swipes per year • manages a cleaning and maintenance budget of approximately £11m Role Purpose: The primary role of the Head of Campus Services covers the academic portfolio with some limited services that support our own managed halls. The post holder’s main objective is to ensure UAL retains and maintains a strong portfolio of Estates and facilities, so that students want to study with us and the creative industries want to work with us. The purpose of the role is to lead and influence UAL’s staff and student’s working environment through establishing a strong network of productive relationships across multi-disciplinary teams and stakeholders. The post holder will be accountable for delivery of a customer-focussed service that meets the University’s strategic ambitions. Working in close collaboration with the Associate Director of Estates Operations and Development and the Head of Hard FM Services, you will be responsible for the leadership, management and motivation of a multi-disciplinary team of facilities services professionals, accountable for ensuring the highest standard of performance is maintained and to ensure that the highest level of customer service across each of the UAL campuses and associated premises is delivered. This includes cleaning, caretaking, portering, security, grounds, car
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