Premier Sort Customer Guide

2.4 Suitable fonts and print formats Comprehensive testing has been completed by our machine supplier to provide a list of recommended fonts, which are available to customers. See Appendix A for the recommended fonts to be used. In order for maximum read rates to be achieved, only certain fonts can be used and the print quality must be of a high standard. For example, using typefaces that are more unevenly spaced than others (or printing labels on a dot matrix printer or on a printer where the ink is running low) may cause the item to be rejected by our sortation machines, which means having to resort to manual sortation– that can cause delay and affect the rate charged. 2.5 Item dimensions & weight PremierSort Letters Minimum Maximum Length (mm) 140 240 Height (mm) 90 165 Thickness (mm) 0.25 5 Weight (grams) 2 100* PremierSort Light Large Letters Minimum Maximum Length (mm) 140 330 Height (mm) 90 240 Thickness (mm) 1 4 Weight (grams) 2 100 PremierSort Heavy Large Letters Minimum Maximum Length (mm) 140 353 Height (mm) 90 250 Thickness (mm) >4 25 Weight (grams) 101 750 PremierSort Packets Minimum Maximum Length (mm) 140 381 Height (mm) 90 305 Thickness (mm) 0.5 50 Weight (grams) 0.5 1000 Note: The dimensions above have been determined by combining the Royal Mail specifications and the Whistl sortation machine specifications.

i) Premise elements Customers must include at least one of these four elements, so that a single delivery point is defined. Customers do not have to include all the premise elements (unless the premise elements used do not sufficiently describe an address), even if they are included in PAF®. ii) Thoroughfare elements PAF® will give one of three possible combinations: • No thoroughfare – no need to include anything in this part of the address. • A thoroughfare but not a dependent thoroughfare – include the thoroughfare. • Both a dependent thoroughfare and a thoroughfare – include the former. If space allows customers can also include the thoroughfare, though it’s not compulsory. iii) Locality elements Customers must include at least one locality element. They don’t have to include them all, even if they are included in PAF®. The post-town shall always be printed in capital letters (upper case), for example: BIRMINGHAM on a line on its own.The rest of the address can be either in all capital letters, or in capital and non-capital letters. iv) Postcode The address of all mailing items must contain the full and accurate Postcode. The Postcode must be able to generate an address from PAF® which can be matched to the minimum requirements above (at least one premise element, one thoroughfare element and one locality element). The Postcode must always appear in capital letters on its own as the last line of the address. The Postcode must NOT be: Two spaces must be included between the two parts of the Postcode.The first part (i.e. OX4) is the outward code; the second (i.e. 5ZZ) is the inward code. 2.3 Address Format Whichever delivery option is chosen, PremierSort allows significant savings to be realised on postage costs. How much depends on the address format chosen: Machine Readable Mail Whistl’s advanced technology has the unique capability to machine-read a higher proportion of computer printed mail. More mail will qualify for the pre-sorted discount, depending on the readability rate of the address. Mailings presented per collection must meet a minimum read rate of 95% to take advantage of the PremierSort pre-sorted savings. If the 95% read rate is not met, the percentage of items qualifying will be taken and the remainder will be charged at the reject rate set out in the contract agreement. • Printed on the same line as the town or county. • Underlined or punctuated.

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