To achieve our vision of improving the health of our patients and the local community we need to keep patients at the heart of everything that we do – our values are designed to inspire our staff to achieve this. These values set out the standards of behaviour we expect from all our staff: excellent Look after our patients as we would like to be looked after ourselves
Living Our Values
Set ourselves high standards and be open to new ideas Be professional in our approach and in our appearance Promote and share best practice kind
We launched the new values in April 2010 following detailed discussions with our staff and patients, and have been working hard to establish them throughout the organisation ever since.
Anticipate and respond to patients’ and carers’ concerns and worries Support each other under pressure and consider the impact of our actions on others Help people find their way if they look unsure or lost Smile, listen and be friendly responsible Have patient safety as our prime consideration Be responsible for ensuring good patient experience Use resources wisely Challenge poor behaviour in others Learn from experience including our mistakes Say sorry when things go wrong respectful Keep patients, families and carers involved and informed Protect patients’ dignity and confidentiality Wear our name badges, introduce ourselves and address people in a professional manner
responsible kind excellent
respectful
Respect colleagues’ roles in patient care and experience Value and understand the diversity of those around us
Candidate Brochure 11
10 St George’s University Hospitals • Senior Project Manager
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