Strategic Technology Plan - 2019-2024


INTRODUCTION The City outsourced technology services in 1995 and maintained key staff to provide strategic oversight  of critical functions, including management of the outsourced IT services contract. In 2016, the City  restructured the IT services contract to establish higher service levels, improve service quality, and  incorporate additional services, such as security monitoring and extended help desk hours. The FY 2019‐ 24 STP continues to support core services and cost containment, while investing in innovative solutions  to enhance services and increase efficiencies. Priority projects include security improvements, enhancing  the City’s wireless infrastructure, and expanding cloud‐computing capabilities. As the City further  implements initiatives and focus areas outlined in the STP, it will continue to see improvements in  operational efficiency and innovative opportunities.   The following sections of the STP further describe the current environment, funding guidelines, focus  areas, five‐year financial outlook, strategic priorities, sole source vendors, and a financial summary. 

Our technology Mission and Vision guide our efforts in providing exceptional services to our customers. 


To provide innovative solutions enabling the City to deliver exceptional services to  improve the quality of life for Irvine. 


Through precise execution and innovative leadership, ensure Irvine is a premier leader in  state‐of‐the‐art digital solutions that deliver exceptional public service and the highest  quality of life.

Current Environment  Rapid changes in technology are transforming how government can interact with customers, analyze data,  manage resources, and enhance services. The STP is intended to communicate the direction for  technology services and how the City will invest in strategic technologies including mobility, collaboration,  innovation, and cloud computing.  The City plans to continue to outsource its IT operations while maintaining strategic oversight of critical  functions, such as strategic planning, business analysis, purchasing, IT contracts, and project management.  The current outsourcing contract establishes specific service levels to ensure service quality.  In addition,  the vendor’s financial compensation is directly connected to achieving these service levels. The contract  covers several services including helpdesk, network, security, application development, and project  management support services. 


 FY 2019‐21 Adopted Budget

Made with FlippingBook - professional solution for displaying marketing and sales documents online