STRATEGIC TECHNOLOGY PLAN
INTRODUCTION The City outsourced technology services in 1995 and maintained key staff to provide strategic oversight of critical functions, including management of the outsourced IT services contract. In 2016, the City restructured the IT services contract to establish higher service levels, improve service quality, and incorporate additional services, such as security monitoring and extended help desk hours. The FY 2019‐ 24 STP continues to support core services and cost containment, while investing in innovative solutions to enhance services and increase efficiencies. Priority projects include security improvements, enhancing the City’s wireless infrastructure, and expanding cloud‐computing capabilities. As the City further implements initiatives and focus areas outlined in the STP, it will continue to see improvements in operational efficiency and innovative opportunities. The following sections of the STP further describe the current environment, funding guidelines, focus areas, five‐year financial outlook, strategic priorities, sole source vendors, and a financial summary.
Our technology Mission and Vision guide our efforts in providing exceptional services to our customers.
To provide innovative solutions enabling the City to deliver exceptional services to improve the quality of life for Irvine.
Through precise execution and innovative leadership, ensure Irvine is a premier leader in state‐of‐the‐art digital solutions that deliver exceptional public service and the highest quality of life.
Current Environment Rapid changes in technology are transforming how government can interact with customers, analyze data, manage resources, and enhance services. The STP is intended to communicate the direction for technology services and how the City will invest in strategic technologies including mobility, collaboration, innovation, and cloud computing. The City plans to continue to outsource its IT operations while maintaining strategic oversight of critical functions, such as strategic planning, business analysis, purchasing, IT contracts, and project management. The current outsourcing contract establishes specific service levels to ensure service quality. In addition, the vendor’s financial compensation is directly connected to achieving these service levels. The contract covers several services including helpdesk, network, security, application development, and project management support services.
FY 2019‐21 Adopted Budget
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