• Explore service delivery efficiencies in team structure, use of technology and process to release efficiencies on behalf of the client and JLL. • Maintain the RSMD business plan and report progress against it to JLL RSMD Oversight Group and, where applicable, the client. Communicate the plan to those responsible for delivery and share with the team as a whole. Review and update the plan at least annually
with senior team in RSMD. Stakeholder Management
Guaranteeing that The Crown Estate’s vision for exceptional service to its customers, of which it is renowned, is delivered whilst ensuring that this mentality is instilled within the Regent Street Management Team and is delivered wholeheartedly without exception. Optimising and engaging JLL’s wider UK Property & Asset Management division, as well as leading RSMD’s working relationships with the client’s lawyers and other managing agents. • Accountability for the operational outputs and performance of RSMD (property management and leasing) and meeting its responsibilities under the contract with the client. Ensuring delivery of class-leading quality of service and adherence to KPIs. • Optimise the interdependency between JLL and RSMD for the benefit of talent management, process effectiveness and efficiency, business development, governance and profitability through the RSMD Oversight Group and the integration groups. • Contribute to the development of JLL UK PAM operational strategy and performance in conjunction with PAM Directors and Managers. • Liaise with other JLL managers so as to understand JLL’s priorities for business development and operational management and share these with RSMD team members where applicable. • Leading RSMD’s working relationships with the client’s lawyers and other managing agents • Facilitate internal and external communications and visibility as RSMD’s spokesperson. Technical An in-depth understanding of the property management, facilities and estate management sector. Demonstrable expertise in Landlord & Tenant, Asset Management, Leasing and Property Management. • Maintain areas of individual expertise in commercial real estate asset management, landlord and tenant, leasing and property management for sharing with team members, colleagues in JLL, problem-solving and troubleshooting and reporting to client.
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