• Continuously assess the needs of the academic community and recommend improvements in service delivery, thereby continuously streamlining services. • Support moves, adds and changes requested by College staff across the campus/sites, by liaising with the relevant parties to minimise the impact on the customer experience (e.g. Space Management Team; third party service providers). • Recruit and manage one or more of the following functions to ensure the highest standards of professionalism and customer service: in-house Facilities Management Services; third party service providers; the Mangers on Duty. • Create a one team approach ensuring team members, including third party service providers, feel part of a wider Estates & Facilities and College community. • Manage By Walking About (MBWA) to ensure a strong leadership presence, open communication and trust within the wider team; to spot-check service delivery; to increase visibility of Estates & Facilities within the wider College community. • Champion Estates & Facilities customer service programme Fit For King’s. Embed the Fit For King’s commitments into working practices. Ensure customer service excellence through 100pc attendance of staff at all Fit For King’s sessions. • Specify staff requirements and coordinate their activities, including devising a rolling rota for team members. Monitor performance and address through College working practices and procedures, both informal and formal. People & leadership
• Ensure relevant training and development is delivered to achieve the highest standards of personal contribution. Maintain a training and skills matrix in order to identify staff training needs.
• Follow Estates & Facilities and HR guidelines for PDRs and annual appraisals. Ensure the performance appraisals of all staff within the post holder’s control are completed annually. • Ensure all members of the in –house wider team are having regular 1-2-1 catch up meetings with their line manager, including direct reports, to monitor performance and wellbeing of individuals.
Sustainability
• Responsible for managing one or more of the following functions to deliver against energy / carbon / waste reduction targets: in-house Facilities Management Services; third party service providers; the Mangers on Duty. • Responsible for securing absolute buy-in to the Estates & Facilities sustainability agenda so that all BAU activity is environmentally conscious and the carbon footprint is minimised. Outcomes to include improved working practices, ethical sourcing of environmentally friendly products and increased re-cycling. (This includes third party service providers.)
General
• Undertake such other duties appropriate to the level and character of work as may reasonably be required within the Department.
• To support and deputise for the Head of Campus Operations in their absence or where demands dictate.
• To be part of the Facilities Management out-of-hours team, ensuring the successful delivery of all Engineering Services and Facilities Management Services within the full operational coverage (i.e. 7 days, 365 days a year). • Support the College’s extended teaching and commercial activities by working flexible shifts and when required some weekends.
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