PERSON SPECIFICATION
Eligibility to work in the United Kingdom
This post does not qualify for a Certificate of Sponsorship under Home Office regulations therefore the university will not be able to offer sponsorship for this role.
Criteria
Essential Desirable
Education / qualification and training Degree in a relevant subject or equivalent
X
Post Graduate Qualification in a relevant subject
X
Member of relevant professional organisation (BIFM etc.)
X
Knowledge / skills Demonstrable ability to deliver a high level of customer satisfaction Ability to deliver effective training in customer care and service excellence
X X
Computer literate, with knowledge of all Microsoft operating systems, Word, Excel etc.
X
Outstanding oral & written communication skills
X
Highly numerate and with an understanding of budgets
X
Experience Significant senior Facilities Management experience Considerable staff management experience Contractor Management experience Experience of delivering to SLAs and KPIs Demonstrable H&S experience and knowledge (preferably with IOSH/NEBOSH qualification)
X
X X X
X
Experience from a high end hospitality/hotel/corporate background
X
Experience of event management Experience of dealing with VIP’s
X X X
Familiarity with working in the Higher Education Sector
Personal characteristics [Fit For King’s] Ability to exceed customer expectations
X
Strong customer services focus i.e. naturally friendly
X
To have appropriate professional and technical knowledge
X
A proactive, creative and empowering approach to work
X
Presentable appearance
X
Professional and positive approach to work
X
Skilled at complaint handling & service recovery
X
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