Hino Motors, Japan, has recently become part of a new company, Archion, with Mitsubishi Fuso.
Hino’s commitment remains firmly focused on delivering superior customer experience and strengthening its value proposition across the entire lifecycle of its vehicles.
survey of 13 truck brands. We were again in first position in Q1 2026 combined ranking for sales, service and parts with a total of 99,69, which was well above the national average of 95,76,” said Falck. “This was the 12 th consecutive quarter, since Q1 2023, where Hino has held the coveted No. 1 spot with the combined results based on input provided by the 30 000 local truck operators surveyed. This highly rated survey by Datatrack has been undertaken for the past 38 years and is well respected in the industry and among our customers.” Hino also came out top in both sales and service categories for the first quarter of 2026, scoring 99,69 and 99,81 respectively, again well ahead of the national average. The Hino parts score of 96,55 was also well above the average of 95,14 After-sales update “At Hino South Africa, our commitment remains firmly focused on delivering superior customer experience and strengthening our value proposition across the entire lifecycle of our vehicles. From the initial purchase experience to aftersales support, service, repairs, and parts supply, our strategy is guided by the Hino Total Support philosophy - ensuring maximum vehicle uptime while reducing operational costs for our customers,” commented Falck.
The Hino 300 Hybrids have been recording fuel savings of between 15-30% depending on the type of operation, and this type of saving is most welcome at these times of rapidly rising transport costs.
One of Hino SA’s latest projects is the introduction of a limited number of diesel-electric hybrid models to our 300 Series range.
“A key area of focus is our parts business and supply chain transformation. In partnership with Hino Motors Limited in Japan, Hino South Africa made the strategic decision, earlier this year, to transition our parts supply directly from Japan to South Africa, moving away from the previous supply route through Hino Motors Europe. “As with any major transformation project, we experienced unforeseen operational challenges during implementation. Unfortunately, these
challenges impacted the availability of certain service filters within our dealer network and affected some of our customers. However, I am pleased to report that we have made substantial progress in stabilising our parts supply operations. Our ‘Allocation Fill Rate on First Request’ has now returned to approximately 95%, approaching pre-transition performance levels,” said Falck. This part supply recovery was achieved through several focused interventions, including:
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