“HOT OFF THE PRESS” Dry Cleaning News
(248) 543-0340 | www.janetdaviscleaners.com 27607Woodward Ave., Berkley, MI 48072 | 3645 Maple Rd., Bloomfield, MI 48301
DO YOU SET NEWYEAR’S RESOLUTIONS?
Our Team’s Approach to Goal-Setting This Year
January is the time of year for setting goals. Even if you don’t buy into the “new year, new me” mindset, chances are you’ve made a resolution or two at some point in your life. Many people make resolutions to lead healthier lives, learn new languages, spend more time with their families, or take more vacations. Unfortunately, reports indicate that approximately 80 percent of individual goals go by the wayside before the end of February. While this percentage is high, it makes sense (I’ve surely faltered on some of my own resolutions over the years). To combat this human tendency to forget about goals, my dad and I joined the group Methods of Management to help us hone in on the objectives we want to set for our business.
and more. We also have a “best ideas” meeting during which we compare financial performance in many categories. We never make changes to one another’s pricing or see actual numbers, but we evaluate overall percentages to determine if there are areas that need attention. Last quarter, we hosted the group here in Berkley, so they all came to see how our system runs and to offer suggestions. One of the coolest aspects of this management group is the quality assessment we receive. Because our operation is being evaluated by business owners running similar companies with similar operations, their perspectives are the most valuable; they are right there in the trenches every day helping clients in the same ways we do. To start the assessment, we divvy up assignments for each member of the group. They take turns evaluating their part of the assessment and then compile a 6-page report for me to review. Some of the suggestions are small — last year, for example, they encouraged us to put the receipt under the garment bag rather than on top. Other suggestions are bigger — we’ve even bought new machinery based on their previous suggestions. The quality assessment for Janet Davis Cleaners this year was encouraging. They took notice of our efforts to meet the goals on the list they provided us last time, and this year, we got the highest
quality score of the group. Part of that high score is the result of the new and improved way we launder our dress shirts. The layout, press, and wash are more efficient, so we are able to offer the same quality wash with fewer steps. When the management group gathered around to take videos and pictures, we knew all the hard work and brain power we poured into making this process better was worth it. As we start 2019, I know all of us here at the company are taking measures to reach the business goals we set during our quarterly meeting to ensure our services are as good as they can be this upcoming year. To all of you readers out there, whether or not you’re the resolution- setting kind, we hope this year is your best one yet!
“As we start 2019, I know all of us here at the company are taking measures to reach the business goals we set during our quarterly meeting to ensure our services are as good as they can be this upcoming year.”
The group is comprised of 16 dry cleaning company owners in noncompetitive markets from Dallas to Long Island. Every quarter, we travel to a different company and compare daily operations, production flow, layout, highs and lows,
–Kyle Matthews 1 (248) 543-0340janetdaviscleaners.com
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