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CONNECTING THE CHART MEMBER COMMUNITY
‘TIS THE SEASON FOR GREAT NEWS DECEMBER 2023
VISIONARY TRAINERS TRANSFORMING HOSPITALITY
Summer Conference vs. Winter Conference: A Tale of Two CHART Events by Curt Archambault, CHART Education Strategist The CHART Summer and Winter Conferences are two sides of the same coin, offering a year-round journey of growth and excellence in the world of hospitality training.
If you are trying to decide which (or better yet, consider both) to attend in 2024, this excerpt from Curt’s member blog can help! Read full blog at chart.org > Training Tools & Resources > Member Blog
The Summer Hospitality Training Conference: Where Inspiration Meets Implementation
The Winter Hospitality Training Competencies Conference: Where Competency is in the Spotlight
Every summer, members gather in a vibrant hub of innovation, camaraderie, and learning. This event is the time when hospitality trainers come together to explore the very latest trends, best practices, and practical
As the season’s chill descends, the winter conference offers a
different kind of warmth – the warmth of professional development, skill-building, and competency
enhancement. This event is all about the nuts and bolts of hospitality training, focusing on the core
ideas that can be immediately applied in their organizations. Thought leaders take center stage, illuminating the path forward in the ever-evolving world of hospitality training. Attendees soak up knowledge like a sponge as they gain fresh perspectives and actionable strategies that they can bring back to their teams. But it's not just about the knowledge; it's also about the celebration of dedication. Here, we recognize the Commitment to People awards and scholarships. It's a chance to applaud the champions of training, the individuals and organizations committed to nurturing talent in the hospitality industry.
competencies essential for trainers to excel in their roles. Here, the spotlight shines on twelve competency certificate workshops, curated into four distinct tracks: Executive, Manager, Trainer, and Instructional Designer. Each of these tracks offers a deep dive into the specific roles within hospitality training, providing attendees with foundational tools and knowledge. But the Winter Conference isn't just about workshops. It also features enlightening general session keynotes, where industry luminaries share their wisdom and vision. And don't miss the energetic LIVE Ask My Peers sharing session, a unique opportunity for peer-to-peer learning and networking.
Registration is open for both Charlotte and Chicago!
Send a Deserving Trainer to Charlotte for Free Nomination Deadline is December 15, 2023
Thanks to generous donors, this fund provides a need-based professional development grant for trainers who have shown potential and passion for the profession, but who lack sufficient budget to attend a CHART conference. Details at chart.org > Membership & Community > Awards & Scholarships
CHARTing Your Year With Intention: From Annual Aims to Weekly Wins Free Webinar | Wednesday, December 6, 2023 | 2:00 PM EST
Moderator, Kelly McCutcheon, Whataburger
Rachel Richal, Inspire Brands
Kate Stiteler, Sonesta Hotels
Kim Evans, HopDoddy Burger Bar
2024 is just around the corner. Get ready to kick start your (and your team’s) year with winning tactics shared by three innovative leaders. Prepare to leave this session ready to set up your year for success – and all the quarters and weeks in between. Rachel Richal – Word of the Year (How to set an intention for the year by rallying around a single word) Kate Stiteler – Big Rocks (Setting quarterly goals as a team to go from strategy to success) Kim Evans – The Weekly Flash (Win the week with intention through this organization system for you and your team)
Register: chart.org > Trainer Development & Events > Webinars > Upcoming Webinars
PresidenTalks Whose Development is More Important?
As I think back, a mentor of mine (and previous boss) used to always play a game with me. We would challenge each other with provocative questions that would make you think. One of those questions that stuck with me is, “If you had a day become free on your calendar next week, would you choose to spend it developing someone else or developing yourself?” Now, there isn’t necessarily a right answer to this question as it’s more about how you
Damian Hanft
approach it and rationalize what you would do. However, it’s worth discussing with others as I’m sure you would receive varying opinions from your colleagues on what should be done. (Try asking them!) In our profession, we are all very focused on the development of others, but what about ourselves? As an example, you may spend a lot of time helping to craft development plans for Managers, but do you have one yourself? Are you updating it and treating it as a living document that changes based on your own needs? Are you developing skills that align with your career goals (just because you need to be better in Excel doesn’t mean you should develop that skill further)? The best development plans allow us to build skills through activities we’re already doing. Think about your own development through a lens of how can I grow a skill through activities that I’m already required to do with my existing job. Obviously, being a CHART member supports your development. But
CHART is only beneficial to your growth and development if you use it. Whether that be Ask My Peers, attending a webinar or a conference, or connecting with other CHART members at a Regional Training Forum (RTF), you only realize the full value of membership by engaging. So, if you had a day free up on your calendar next week, how would you choose to spend it?
Orlando Conference Evaluation Recap
Thank you to everyone who filled out the conference evaluation survey for Orlando. The Board relies on your feedback to make adjustments to ensure we are offering the very best content and experience for all attendees!
How would you rate each of the following?
4.58 4.51 4.52
Conference Overall Networking Opportunities Content of Sessions Overall Willingness to Attend Another CHART Conference
CHICAGO
DENVER
NASHVILLE
4.67
SAN DIEGO
NEW ORLEANS
0 1 2 3 4 5
Sample Verbatims
“The people! Wow, I've never been to a conference with people who are so authentic and really want to make lasting connections and help one another. It was a very enjoyable vibe, too, with lots of fun activities. Thank YOU!”
“Content, content, content. Loved having the ability to choose the topics that are important to you.”
“We need more on instructional design; how to select the best digital learning platform for one's org; how different office and field training teams are structured; how to prioritize training needs and requests.”
“Several of us are facing the same challenges, and I now have a network of other training individuals I can connect with.”
“I wish we had known that once you click on the app notifications, they disappeared and you could not access them again.”
“Agenda was buried in the app.”
NOTE: We heard you! Improvements to the app are in the works, including direct navigation to the agenda and app notifications.
“I preferred the consolidated schedule of the winter conference and I like kicking off with a keynote before the welcome reception.”
“The winter conference format with ending on an evening is way better than the partial morning conference.”
NOTE: We heard you! Due to the overwhelming positive feedback about this format, we will be adopting the revised format for the summer conference in Chicago in August 2024.
Meet Your Charlotte Conference Team These volunteers are working hard to craft OUR Charlotte conference experience. To get to know THEM a bit better, we asked them “What in your career never seemed like a possibility, that actually came to be?”
Activities Co-Director Lauren Mendenhall Director of Learning & Development, Life's Food Franchise of Five Guys
Hospitality Co-Director Jaycie Chance Training Specialist, Ballard Brands
“I've always had a desire that the work I did would have a direct, positive impact on peoples' lives. In learning and development, that's a reality every day with the programs we create. I'm grateful every day for the opportunity to continue that work!”
“My career took an unexpected turn when I went from being a self-doubting newcomer to a confident leader. The corporate world can be intimidating, especially for beginners. However, my
Communications Director Kim Evans Director of Training, Hopdoddy Burger Bar “The thing in my career that didn’t seem like a possibility was getting promoted to Director of Training. For many years I was a Regional Director, working under someone who set the bar for excellence. Let’s just say I had some pretty big shoes to fill. Not only did this person develop me to be ready for the position, she also taught me that no two people work the same way. Even though I’m not capable of doing things the exact way she did them, I still bring my own unique skills and talents to the table.” Hospitality Co-Director Alexa Arreola-Ceja
experiences with CHART and Ballard Brands changed everything. These experiences boosted my confidence and helped me realize my leadership potential. I learned that personal growth is ongoing, regardless of age or initial uncertainties, and that it's nurtured by the right opportunities and guidance. My journey from uncertainty to leadership highlights the potential for growth and success with the right support. It's a reminder that anyone can develop the confidence and leadership skills needed to thrive in the dynamic corporate world, motivating and inspiring my ongoing professional journey.”
Activities Co-Director Ashley Helkenn Director of Training, Bonchon Korean Fried Chicken
“My career has been amazing, and every time I accomplish one thing, the next seems possible. What did NOT seem possible
Regional Training & Openings Manager, Piada Italian Street Food “I never thought in my career that I would be past just the day-to-day operations in the store team. Now I am in the training department able to not only impact our teams every day and do what I love to do, but also be able to have a voice and make decisions that really help build a great training team. I always felt like I was just going to be part of a team and just do what I was told. So being able to make decisions and create content is really amazing!”
wasn’t a specific achievement but working in a certain culture. I never really believed that there were organizations that valued training as a pivotal piece of the business, who encouraged, promoted, and held space for professional and personal development as a vital piece of the organization’s health. Partnering with CHART showed me that there are both companies and resources that made my career, and every potential within it, not only possible but probable.”
Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 chart.org (800) 463-5918
Please send content to flipCHART Managing Editor | Lisa Marovec, lisa@chart.org Deadline is 1st of the month for the next month’s issue | Back issues: chart.org Charlotte Conference Community Service Event: Turning Point Learn more: https://turningpointnc.org/second-chance-stores/ It takes a lot of hands to get items ready to hit the sales floor at Turning Point’s upscale resale stores, which provide vital funding for its programs. That’s where CHART’s volunteers come in! Charlotte attendees will help sort donations, steam clothing, and clean housewares. Volunteers will also have an opportunity to help out at their shelter by cleaning and sanitizing, sprucing up landscaping, organizing
supplies, participating in activities with shelter residents, and cooking a meal! Sign up when you register for the conference, or by emailing Susan@chart.org.
Call for Presentations — Kendall College 3 rd Annual Hospitality Conference
THE FUTURE OF SERVICE May 3, 2024, Chicago, IL
This event will explore the many facets of the service experience in hospitality and tourism, and explore what these trends mean for the future of service as we know it. They are currently requesting proposals for presenters and panelists who can share insights and case studies about how the industry is adapting to the new service paradigm. Submit Proposals by December 31, 2023 to: https://forms.gle/XYDB5Vy8yrYbNbX67
CHART at the Workforce Management in Fast Casual and QSR Summit Wow! Many CHART members are speaking at this event, including Felicia White, Kelly McCutcheon, Rachel Richal, Corban Nichols, Christina Briggs, Tiffany Perez, and partners Rachael Nemeth and Sheila Bennett. Due to this, the organizers are giving CHART members a DEEP discount off of the registration fee of $795. For us - $99 (a $696 savings)! Register with discount code CHARTVIP at: https://industrynow.io/wfm-member-registration/ (You will also need this password to access the site: quickserve ) If you have any issues, contact: marketing@industrynow.io. CHARTVIP
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