PERSON SPECIFICATION
Essential or Desirable
Assessment method (Application/Interview)
Essential or Desirable
Assessment method (Application/Interview)
Criteria
Criteria
Qualifications, experience and knowledge A good general education with sound literacy and numeracy skills Previous experience of working in the accommodation, hospitality or retail sectors Previous experience of working in a similar customer facing role Highly skilled in understanding, empathising and delivering against customer needs Previous experience in an administrative role Self-motivated and possessing the ability to work on own initiative Possesses a positive and collegiate attitude, with the ability to adapt swiftly and a willingness to undertake challenging tasks to ensure customer satisfaction Computer literate with the ability to use Microsoft Office Skills and abilities Ability to offer flexibility in working hours and to take part in a rota Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines Ability to work at pace whilst maintaining a high level of accuracy and attention to detail Self-motivated and possessing the ability to work on own initiative
UCL Ways of Working for professional services Working together
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• Being a collaborative member of your team. • Understanding the importance of building healthy relationships with others in order to do your job well. • Actively seeking out feedback and opportunities to develop. Achieving our mission • Understanding how your work fits in with others’ and its importance in the wider context. • Understanding your objectives and making realistic plans to deliver them. • Following an agreed plan and knowing how to finish a job on time, asking for help if needed. Personal excellence • Being committed to UCL and taking pride in your work. • Contributing to keeping the workplace running smoothly and efficiently • Practising empathy for others in the workplace, trying to understand the needs of colleagues, staff, students and partners • Understanding your responses to stress, and developing personal resilience strategies.
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Candidate Information 19
18 UCL Accomodation Advisor
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