KEY REQUIREMENTS
Essential • Previous experience in a similar customer facing role • Ability to communicate effectively, both orally and in writing and demonstrate an objective, professional and calm approach when handling difficult situations • Ability to build relationships internally and with third party suppliers • Computer literate with the ability to use Microsoft Office • Ability to work at pace whilst maintaining a high level of accuracy and attention to detail • Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines • Previous experience in an administrative role • Ability to offer flexibility in working hours and to take part in a rota • Highly skilled in understanding, empathising and delivering against customer needs • Possesses a positive and collegiate attitude, with the ability to adapt swiftly and a willingness to undertake challenging tasks to ensure customer satisfaction • Self-motivated and possessing the ability to work on own initiative Desirable • Previous experience of working in the accommodation, hospitality or retail sectors • Previous experience in complaint handling • Due to the nature of the role and the context in which the individual will be working it is desirable that the post holder will agree to the use of their photograph on UCL Accommodation marketing and communication literature/posters or website
Candidate Information 17
16 UCL Accomodation Advisor
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