Student Experience • Assist in the co-ordination of all resident social events and represent the UCL Accommodation team at the events as per the site rota, as and when required. • Ensure the UCL Accommodation Brand Standards and Student Experience Standards are implemented a consistently across all of the properties in collaboration with the Marketing, Communications and Student Experience team • Ensuring consistency of approach and understanding of the behavioural values of UCL and the department • To liaise with the Marketing, Communications and Student Experience team, in regards to related matters Performance and Key Performance Indicators (KPIs) • Ensuring all work is completed within the required standards and KPI targets set by the department • Maintaining the highest level of productivity at all times • Contributing to the delivery of the KPIs within the department , including measures for: ◊ Health and Safety ◊ Operational Compliance ◊ Student Experience and Satisfaction ◊ 3rd Party Contract Management ◊ Financial (Net Operating Income and Debt Recovery) Special Conditions a. Due to the nature of the work within student residences the hours of work will vary depending on operational requirements and may at times include evening, weekend and bank holiday work, for which time off in lieu given b. The duties of the post will dictate attendance by the post holder at University sites outside normal office hours. Such attendance outside normal office hours will be as directed by the Deputy/ or Accommodation Manager from time-to-time. Where these out-of-hours duties are undertaken the post holder will be given time off in lieu in accordance with the UCL Accommodation procedures c. Due to the demand on the service the post-holder will be discouraged from taking annual leave during the Department holiday embargo
This job description reflects the present requirements of the position. As duties and responsibilities change and develop the job description may require review and may be subject to amendment in consultation with the post holder. In carrying out the above duties the post holder is expected to: • Adhere to UCL policies including Financial Regulations and ‘Equal Opportunities’ • Participate in staff meetings and training as required • Maintain an awareness and observation of Fire and Health & Safety Regulations • Work in a resource efficient way and actively support UCL’s Sustainability policies and objectives within the remit of their role • Environmental sustainability • Demonstrate a commitment to UCL’s values: ◊ Commitment to excellence and advancement on merit ◊ Fairness and equality ◊ Diversity ◊ Collegiality and community-building ◊ Inclusiveness ◊ Openness ◊ Ethically acceptable standards of conduct ◊ Fostering innovation and creativity ◊ Developing leadership
Candidate Information 15
14 UCL Accomodation Advisor
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