KEY TASKS AND RESPONSIBILITIES
Teamwork • Demonstrating a flexible approach to work and a willingness to undertake all reasonable duties at the request of the Deputy Accommodation Managers or Accommodation Manager • Providing support to the other sites when required • Working collaboratively to help support the department to deliver its mission statement and broader objectives • Supporting approaches and initiatives to enhance the residents experience within the UCL Accommodation, including gathering and sharing market information • Working in a collegiate and supportive manner with colleagues, ensuring opportunities to share best practice are utilised • Developing and maintaining productive working relationships with internal UCL departments and third party suppliers • Conduct regular handover meetings with SRAS and the OOH Accommodation Officers/Manager, communicating details of incidents, outstanding issues and requests • Embracing change, supporting the department and colleagues through organisation transformation Compliance • Ensuring that Health and Safety legislation is adhered to at all times • Maintaining an awareness of current legislation concerning Health and Safety, Data Protection and compliance • Comply to risk assessments applicable to working environments and raise any issues or causes for concern to the Deputy Accommodation Manager or Accommodation Manager • Report health, safety and security incidents in line with UCL and UCL Accommodation health & safety procedures • Complying with the UCL department uniform policy, ensuring correct uniform and PPE is worn at all times (if required), including identity card and name badge • Delivering central processes and conducting all duties in line with UCL Residences standard operating procedures • Ensuring the Deputy Accommodation Manager is informed of all serious incidents • Ensuring a safe and secure environment at all times and raise any concerns or new hazards to the Deputy Accommodation Manager or Accommodation Manager • Fulfilling the varied administration and auditing requirements • Contributing suggestions for areas of improvement to benefit the department • Reflecting UCL Accommodation mission, vision and values in all activities undertaken • Attend health & safety training as directed by UCL or UCL Accommodation
• Providing front of house reception services, including key/visitor management and handling lock outs • Welcoming visitors and contractors to the properties, ensuring relevant security and identity checks are carried out and their presence is recorded • Following up on any customer related issues requiring action in a timely manner, engaging with other colleagues when necessary • Providing a decisive and effective response to customer complaints, assisting in and resolving customer disputes and escalating where necessary • Ensuring required maintenance work within the properties is reported and completed • Ensuring the properties are presented to the required standard • Assisting customers in a professional and courteous manner, showing empathy and responding with urgency to customer requests • Maintaining positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities Administration • Maintaining UCL Accommodation and UCL filing and information systems including StarRez booking/resident system, hardcopy files and MS Excel spread sheets, ensuring customer data is accurate, secure and compliant with the Data Protection Act and all UCL policies • Undertaking general administration duties, to including processing StarRez resident admin and rent payments, supporting check in and check out, debt chasing and handling early leavers, instalment plans, no shows and absconders, creation of required letters and emails • Providing financial administration support, including raising and receipting purchase orders, agreeing resident payment plans and customer room moves, escalating customer arrears issues • Assisting with ad hoc and cyclical projects (e.g. summer turnaround/commercial on-site activities ) • Conducting and logging room/communal area inspections • Undertaking additional duties and tasks as requested by the UCL Accommodation management team
Candidate Information 13
12 UCL Accomodation Advisor
Made with FlippingBook Learn more on our blog