In The Bag March 2018

WICHITA’S HANGER

March Madness Comes to Wichita … And What It’s Really About

March 2018

Hey Wichita, March is bringing some big events our way! It’s basketball season, and we’ve got some talented athletes playing ball in our town. We’ll get to see six NCAA games this year because the games are taking place right here in Wichita at the Intrust Arena. It’s been 14 years since our town hosted an NCAA tournament, and they’re back. There’s a lot of basketball fans out there, and you know what a fun March Madness it’s going to be. If you’re not a basketball fan, you might wonder how us crazed fans get a case of March Madness. I can’t speak for everyone, but I know when I watch a game, I’m riveted by how a whole team can achieve such a high level of excellence. Flawless passes, jump shots, three pointers — it’s a whole other language that’s said with few words and fast, well-placed footwork. How do they achieve any of that? Because they operate as a team.

That brings to mind a client who was facing a near-crisis on her wedding day. She thought her mother-in-law was picking up her dress, and her mother-in-law thought she was picking it up. It was half an hour before the wedding, and they were frantic. What happened? Our team came to the rescue. We ended up personally delivering the dress to the relieved bride. We felt like we saved the day, and we were able to do for our client what we would want in her situation. When someone is unemployed, we’ll clean their clothes for free. We also discount that service to people with health challenges and to new moms. It’s the type of service we’d hope for if we were in their situation. Our team is just an extension of my family (as you know, many of them are actual family), and our clients are an extension of that family. It’s not uncommon for our staff to have an order ready before a client even walks in the door, because they recognized the client’s car as it was pulling up to the store.

When it comes to my business, I try to use that same idea.

In the Bag Cleaners was awarded the 2018 Family Business Award by the Wichita Business Journal this January. We were so honored to be included among the other great local companies recognized by the Wichita Business Journal. Thank you for being part of our journey.

It also makes me think about what it really takes to keep an all-star team going strong.

A long time ago, I decided that my business would perform best if it was less reliant on me. Since then, I’ve learned to find joy in delegating and helping my team members grow their individual and group skills. We celebrate victories and are there for each other through challenges. I want to encourage my team to be the best it can be. One of our biggest strengths as a team is that we have a very service- oriented heart. Our job is defined by how well we serve other people. Every day, we put ourselves in someone else’s shoes to figure out what we would want if we were in their situation.

They say there’s no ‘I’ in team. That’s true. What it’s really all about, at the end of the day, is you.

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