Louisville Sports & Injury Center September 2019

Louisville Sports & Injury Center

4227 Poplar Level Road Louisville, Kentucky 40213 www.injurycenterky.com

502-451-5959

SEPTEMBER 2019

seem, relates to the patient. In that way, the nature of their labor is informed by a higher purpose. If a staff member stays late, arrives early, or walks a patient to their car, you’ll never catch them rolling their eyes or searching for logic behind the request because they understand everything they do is based on the sole premise of serving others, the higher purpose of medical care. Other more corporate businesses have strict policies for what they look for in an employee, and, while there is no 100% foolproof method for finding a perfect fit in an outpatient facility, the ideal candidate must have some kind of underlying moral framework for caring for others, and that’s a characteristic I can pick up on right away. I’m grateful to have found a group of hardworking, dedicated, and thoughtful humans who have the innate ability to make patient care a priority. However, because I have such loyal staff, I have to ensure they all take time away from the office for rejuvenation. No matter how generous a person is, if they aren’t able to rest, they will start experiencing role strain, which brings their attention inward rather than on patient care. Here, we take to heart the meaning of the old adage: “No one can pour from an empty cup.” This month, with Labor Day as a big priority, I hope my staff members feel the support and appreciation they deserve. As individuals, they are phenomenal, but as a team, they are an unstoppable force. To them and to all the other hardworking people out there, thank you and Happy Labor Day!

My Own Unstoppable Force: The Staff Members Who Keep Me Sane

Health care has increasingly become a more collaborative endeavor. Patient outcomes are impacted by their overall medical care and commitment to a treatment plan, but they are also significantly influenced by a medical team’s ability to communicate with each other and work together. Here at Louisville Sports and Injury Center, Inc., without every member of our team doing their part, our patients wouldn’t know the value of a healing environment, and this cannot be understated. That is why I wanted to set aside some time this month to acknowledge the fantastic people who decided to make our office their second home. While we are an outpatient facility with a relatively small team, our schedules are chock-full of tasks and responsibilities from sunup to sundown. If you remember reading through some

our staff biographies featured in previous newsletters, then you know each member of the team often has a difficult time pegging down exactly what their job position is. That’s because everyone lends a hand wherever that hand is needed! No one here thinks or would ever say, “That’s not my job.” It’s just not the way our clinic is structured. “If a staff member stays late, arrives early, or walks a patient to their car, you’ll never catch them rolling their eyes or searching for logic behind the request because they understand everything they do is based on the sole premise of serving others, the higher purpose of medical care.”

–Dr. Trace Kelly

Every single thing they do, regardless of how important or trivial it may initially

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