ACCOMMODATION APPLICATIONS MANAGER CANDIDATE INFORMATION PACK
BACKGROUND INFORMATION
UCL is one of the world’s top universities. Based in the heart of London, it is a modern, outward-looking institution.
At its establishment in 1826, UCL was radical and responsive to the needs of society, and this ethos – that excellence should go hand-in-hand with enriching society – continues today. UCL’s excellence extends across all academic disciplines; from one of Europe’s largest and most productive hubs for biomedical science interacting with several leading London hospitals, to world-renowned centers for architecture (UCL Bartlett) and fine art (UCL Slade School). UCL is in practice a university in its own right, although constitutionally a college within the federal University of London. With an annual turnover exceeding £1 billion, it is financially and managerially independent of the University of London.
UCL’s excellence extends across all academic disciplines; from one of Europe’s largest and most productive hubs for biomedical science interacting with several leading London hospitals, to world-renowned centers for architecture (UCL Bartlett) and fine art (UCL Slade School). UCL is in practice a university in its own right, although constitutionally a college within the federal University of London. With an annual turnover exceeding £1 billion, it is financially and managerially independent of the University of London.
THE UCL COMMUNITY
UCL’s staff and former students have included 29 Nobel prizewinners. It is a truly international community: more than one-third of our student body – more than 35,000 strong – come from 150 countries and nearly one-third of staff are from outside the UK. UCL offers postgraduate research opportunities in all of its subjects, and provides more than 200 undergraduate programmes and more than 400 taught postgraduate programmes. Approximately 54% of the student community is engaged in graduate studies, with about 29% of these graduate students pursuing research degrees.
UCL Estates
UCL Estates manages the estate and facilities infrastructure from the strategic to the operational, across property acquisition and management, capital projects, engineering and maintenance, environmental sustainability, safety, security, cleaning and including student residences and central room bookings.
Student Residential Accommodation at UCL
UCL manages 4,074 student rooms across 21 residences, three which provide catered accommodation, with a further 1,900 rooms held under nomination agreements.
JOB DESCRIPTION
Job Title:
Accommodation Applications Manager
Department:
Estates
Section:
Student Residential Accommodation Business Manager - Student Accommodation
Reports to:
Grade and Salary:
Grade [8]
Key Working Relationships:
Accommodation System to assist UCL Student Accommodation to meet its mission statement;
Accommodation office and operational teams, estates team and Information Services Division and the third party supplier StarRez.
“To be the leading provider of student accommodation, within the UK HEI sector”.
Purpose of the post:
To contribute to the strategic development and delivery of the Service Business Plan through effective management and development of the StarRez Accommodation System. The post holder work closely with all users of the StarRez Accommodation System together with ISD support officers and StarRez personal to develop and support the StarRez
MAIN DUTIES & RESPONSIBILITIES
• Lead on routine developments and implementation of new modules by progressing the system development lifecycle. • Support the allocation cycle by assisting with annual setup, including building, rates, portal opening, production of timely management information and allocating students to accommodation. • Timely resolution of all technical problems arising in the systems supported either directly or through liaison with the software vendors or other members of Management Systems as appropriate. This will involve maintaining knowledge of the relevant systems and operational procedures. • Liaise with colleagues within Management Systems and software vendors on the technical and operational aspects of StarRez. • Liaise with end-users and end-user representatives on operational procedures and standards, and requests for system developments. • Work closely with Management Systems on StarRez portal configuration and system testing. • Develop standard reports and produce ad hoc management information. • Complete routine data audit and integrity checking. • Contribute to the production of documentation of systems such as in-house development standards and operational procedures. • Continually review processes for Improvement. • Provide training and education to staff, offering advice and support.
SPECIAL CONDITIONS
• Due to the nature of the work within a customer service organisation the hours of work will vary depending on operational requirements and may at times include evening, weekend and bank holiday work, for which appropriate payments will be made or time off in lieu given. • The duties of the post will dictate attendance by the post-holder at University sites outside normal office hours. Such attendance outside normal office hours will be as directed by the Director of Student Accommodation from time-to-time. Where these out-of-hours duties are undertaken the post-holder will be given paid overtime/time off in lieu in accordance with normal University procedures. General • This job description reflects the present requirements of the post, and as duties and responsibilities change/develop, the job description will be reviewed and be subject to amendment in consultation with the post-holder. • The post-holder will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/ Division. • The post-holder will actively follow UCL policies including Equal Opportunities policies and be expected to give consideration within their role as to how they can actively advance equality of opportunity and good relations between people who share a relevant protected characteristic and people who do not share it. • The post-holder will maintain an awareness and observation of Fire and Health & Safety Regulations.
PERSON SPECIFICATION
This is a specification of the qualifications, experience, skills, knowledge and liabilities that are required to effectively carry out the responsibilities of the post (as outlined in the job description) and forms the basis for selecting a candidate.
Essential
Desirable
Knowledge, Education, Qualifications and Training
• Educated to degree level
E
• Minimum of 3 years in a similar role or equivalent role
D
• Experience of supporting off the shelf business applicants reliant on a data backend
E
• Project Management Qualification such as Prince 2 or Sigma
D
Skills and/or Abilities
E
• Must be confident communicator and presenter
• Strong writing, editing, proof reading, layout and design skills
D
• Excellent verbal communications skills
E
• Must possess excellent organizational and planning skills
E
• Proven ability to communicate effectively with people at all levels
E
• Self-motivated with a positive and professional approach
E
• Oracle SQL experience
E
PERSON SPECIFICATION
Essential
Desirable
Other requirements
• Willingness to work occasional evening and weekends as directed
E
• Commitment to UCL’s policy of equal opportunities and the ability to work harmoniously with colleagues and students of all cultures and backgrounds
E
• Ability to exercise tact and discretion and display a professional attitude towards colleagues, students and others
E
• Promote UCL’s values and corporate objectives to colleagues and externally to UCL
E
APPLICATION PROCESS
Applications should consist of a CV and covering statement outlining key matching experience and rationale for applying for the post which should be sent to; Charlotte MacGregor
020 8892 0115 07852 131 794 charlotte.macgregor@mrgpeople.co.uk
Hayley Mintern 020 8892 0115 07530 680 184 hayley.mintern@mrgpeople.co.uk For a confidential and informal discussion please contact Charlotte MacGregor or Hayley Mintern at The Management Recruitment Group. The Closing date for applications is midnight Sunday 23rd September.
52-54 Gracechurch Street London
Regal House 70 London Road Twickenham TW1 3QS Tel 020 8892 0115
111 Piccadilly Manchester
EC3V 0EH Tel 020 3962 9900
M1 2HY Tel 0161 638 0936
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10Made with FlippingBook Online newsletter