London Metropolitan University – Front of House Manager

Person Specification

Attributes

Relevant Criteria

Essential/ Desirable

Relevant experience Experience of managing complex staff rosters and timesheets across a large team. Experience of delivering a customer focused welcome in a relevant or similar environment. Experience of managing a reception team. Experience of running a bar operation. Experience of delivering hospitality services. Experience of working with in house and contractor teams across a hospitality setting.

E E

E E D E E D D D D D D D D

Experience of money handling and associated financial procedures Experience of managing EPOS till system and associated contracts; Duty management experience. IOSH trained. Personal License Holder (or ability to become one) or passed the BIIAB Level 2 Award (and be willing to apply for a license). Good understanding of licensing legislation Knowledge and experience of security functions across a large complex estate. Knowledge of event or venue security. Knowledge of food hygiene and appropriate licensing legislation

Education and training

General and special knowledge

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