London Metropolitan University – Front of House Manager

Attributes

Relevant Criteria

Essential/ Desirable

Skills and abilities

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Ability to manage large teams, which include casual staff. Ability to lead and train a team in delivering exceptional customer service. Ability to work with colleagues across departments and deliver a consistent professional service. Excellent communication skills with ability to give clear instructions and direction A friendly and approachable manner. Ability to work flexibly to manage a seven day operation Good IT skills with proficient use of Microsoft packages. A strong commitment to: • the University’s values, mission and strategic plan; • a “coaching and developing” approach when dealing with colleagues and students; and • working collegially; valuing the contribution of others and sharing knowledge and expertise.

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Special requirements

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