Why SAP?
Prestige Group
• To have streamlined processes and improved visibility across the business areas • To enable real-time operational reporting accessible on any device supporting agile decision-making • For implementing process automation leading for improving customer experience
100% of grievance management process completely automated via customer portal.
0 manual intervention now that customer communication management is handled entirely by an unattended bot.
Engineering, Construction and Operation | India
RISE with SAP S/4HANA Cloud Private Edition and Business Technology Platform
30K+ customers accessing their purchased property documents and making payments via the online portal, improving accounting accuracy and removing manual effort.
Improving Customer Experience and Achieving Operational Excellence Through Digital Transformation
As one of India’s leading property developers, Prestige Group has witnessed 100% year-on-year growth and aims to further increase its revenue fivefold by 2025. RISE with SAP S/4HANA Cloud Private Edition and SAP Business Technology Platform (SAP BTP) helped it unlock the power of technology to deliver the optimal customer and employee experiences that are crucial to achieving this goal. “Our cloud -based SAP infrastructure based on RISE with SAP enables us to use the latest technological innovations to work more efficiently and deliver outstanding customer service while we scale up our operations.”
Challenges
• Low employee productivity & customer experience/ satisfaction • Lack of standardization & automation • Lack of collaboration & capability to scale
Outcomes
• Improved sustainability and innovation • Improved employee productivity and customer experience/ satisfaction • Improved finance operations
AVP – SAP, Prestige Group - Srinivas Rao Chakka
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