Troubleshooting
Symptom
Action
• Make sure the washer is installed on a level, solid floor that is not slippery. If the floor is not level, use the levelling feet to adjust the height of the washer. • Make sure the shipping bolts are removed. • Make sure the washer is not contacting any other object. • Make sure the laundry load is balanced. • The motor can cause noise during normal operation. • Overalls or metal-decorated clothes can cause noise while being washed. This is normal. • Metal objects such as coins can cause noise. After washing, remove these objects from the drum or tub or filter case. • Make sure the drain hose is neither kinked nor obsructed all the way to the drain system. If there is a drain restriction, call for service. • Make sure the debris filter is not clogged. • Close the door and press and hold START/PAUSE . For your safety, the washer will not tumble or spin unless the door is closed. • Make sure the drain hose is not frozen or clogged. • Make sure the drain hose is connected to a drain system that is not clogged. • If the washer is not supplied with sufficient power, the washer temporarily will not drain or spin. As soon as the washer regains sufficient power, it will operate normally. • At the initial installation, or when the washer has not been used for an extended period of time, the washer may make deflating noises while draining. This is not a system failure. • Press START/PAUSE to stop the washer. • It may take a few moments for the door lock mechanism to disengage. • The door will not open until 3 minutes after the washer has stopped or the power has been turned off. • Make sure all the water in the drum or tub is drained. • The door may not open if water remains in the drum or tub. Drain the drum or tub and open the door manually. • Make sure the door lock light is off. The door lock light turns off after the washer has drained.
Excessive vibrations or makes noise.
Does not drain and/ or spin.
Drains with noise.
The door does not open.
English 68
FlexWash_WV9900M_DC68-03768A-07_EN.indd 68
2019-05-23 PM 2:55:28
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