S4 | CONSUMERS AND END-USERS SOCIAL
How we organise our customer engagement
The lighting industry currently finds itself in the midst of a transition. The LED business and the importance of smart, connected lighting, as well as services, continues to grow. As a result, demand for innovative, LED-based lighting solutions with comprehensive connectivity and IoT solutions including integrated services has significantly risen. The development, production and sale of innovative and sustainable products and services form cornerstones of the Zumto- bel Group’s success in the medium and long term. This section outlines the Zumtobel Group’s material IROs in relation to consumers and end- users of the Zumtobel Group, including the way in which they are managed. The sustainabi- lity matters covered below constitute key components of the Zumtobel Group sustainability strategy and are taken into account through the Group’s aim of being a Partner of Choice. All consumers and end-users that could be materially affected in the downstream value chain are included in the scope of the ESRS 2 disclosure.
The main sustainability matters are as follows:
S4 | Health and safety & personal security:
S4 | Responsible marketing practices:
Actual positive impact on people: Innovative luminaires and solutions support the wellbeing & health of our customers.
Opportunity: Trend towards demand for sus- tainable products and solutions (e.g. driven by revision of EPBD)
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