S4
CONSUMERS AND END-USERS
Policies related to consumers and end- users [S4-1]
In this context, the Zumtobel Group consi- ders consumers and end-users, as defined by the CSRD, to be natural persons or groups of individuals who purchase, use or are otherwise affected by products or ser- vices provided by the Group. No consumer or end-user is assigned a different risk. In the Lighting segment, the Zumtobel Group’s network includes project partici- pants involved in planning such as archi- tects, lighting and electrical planners, or project developers, as well as purchasing customers such as property developers, retail customers, or electricians. In the Com- ponents segment, this includes OEM sales to lighting manufacturers and sales of smart solutions to electrical and system planners. The end result is lighting solutions that have an impact on health and well-being. Ongoing evaluations are conducted to assess the impacts of products and services on health and safety, and to identify areas for improvement in products, product do- cumentation and processes. The Zumtobel Group’s LED modules generally fall into risk groups 0 or 1 (in special applications, also risk group 2) and therefore do not pose a risk for the human eye. The Zumtobel Group was therefore unable to identify any material negative impacts that could adversely affect or harm consumers or end-users. The Zumtobel Group focuses on the positive impact of light on the safety, well-being and health of consumers and end-users while conserving resources, in terms of both design and technology. The Zumtobel Group’s ability to manufactu- re intelligent lighting systems boasts huge potential due to new regulations that aim to increase the energy efficiency of buildings while ensuring indoor air quality. Partners- hips with Siemens, ABB and Legrand under- score the holistic approach to future-proof customer solutions in the smart building sector.
First and foremost, products must be relia- ble and safe. In addition, resources must be conserved while a positive contribution is made to the health and well-being of users.
Reliability & safety
The standardised and centrally defined sales processes are certified and regulated in the management system. The Zumtobel Group’s integrated management system encompasses all quality requirements in accordance with the ISO 9001 standard. All production sites and all head office functi- ons are ISO 9001 certified. The key require- ments of a quality management system are customer focus, the systematic control of all business processes to ensure a defined level of quality on a long-term basis, and continuous improvement. The Quality Policy applies to the internal business activities of the Zumtobel Group and is available on the Group’s website for both the Group’s own workforce and external stakeholders. The primary goal is always to continuously improve the quality of the development, production and sales process as well as of the product information documents, thereby also further increasing the satisfaction of end-users and customers as well as their trust in products and product safety. Effec- tiveness of the Quality Policy and progress made in achieving targets are ensured by comprehensive monitoring and follow-up by the management of the Global Quality departments of both segments and are assigned to and overseen by the COO.
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