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In-person training is back! We have developed COVID-19 compliant, safe work procedures to facilitate all of our in-person offerings. Classes will run at a limited number of people at our location in Burnside. Enrollment is limited and 6 ft distance will be maintained at all times. COVID-19 COMPLIANT IN-PERSON TRAINING
We offer over 13 online courses to keep you safe and your training up-to-date during these challenging times. Most recently we have grown our online training and take home training to include: ▶ Emergency First Aid ▶ Standard First Aid ▶ Fall Protection Renewal (Self Study) ▶ Transportation of Dangerous Goods ▶ H2S Awareness ▶ Confined Space Renewal (Self Study)
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Let’s be honest, most clients are very accepting and understanding when they are simply told the truth about a situation and explained how the sit - uation will be rectified. If there was a mess up, own it, take responsibility, and fix it, regardless of the cost. Taking responsibility and commu - nicating with the client as soon as the issue is known demonstrates professionalism and helps build trust in the relationship. If the client is not understanding or is irrational, at least you have done your best and now you may wish to rethink your clientele. It is okay to fire a client but that’s a topic for another time! Something to always remember when “s#*t happens” is it is in the past. Immediately focus on the solution instead of the issue itself or finding someone to blame. Being solution-ori - ented will keep everyone around you focused on the ultimate goal which is the success of the project and a happy client. Assigning blame does not provide solutions; as a matter of fact, it may make the situation worse as people are
less likely to participate in the solution if they are blamed. Additionally, the next time a problem occurs, they may be less likely to identify it, in fear being blamed. Rather than becoming part of the solution, they may try to hide the problem, and this could cause more serious issues. With that being said, once the situation is addressed and resolved, then investigate what went wrong and make corrections. Most people do not inten - tionally screw up or make mistakes so remember that before you blow up on someone.
When something goes wrong; damaged products, delayed delivery, missed communication, a key staff member leaves or is sick… the list goes on! There is no sense getting mad, stomping your feet, and yelling. Being calm and rational is critical to managing every challenge, big or small. It will also gain you respect and confidence from those you are leading and mentoring. When there are challenges in business and life, clients, employees, and colleagues appreciate knowing that the leader can handle the situation with composure and confidence and this allows everyone to remain calm and productive. If you do lose your composure, - it can and will happen – it’s important to quickly recognize this and sincerely apologize for your poor reaction. The people around you will appreciate it, just don’t make it a habit, or you will lose their respect because nobody enjoys working with a hot head.
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NOVEMBER/DECEMBER 2021 • SPOTLIGHT ON BUSINESS MAGAZINE
SPOTLIGHT ON BUSINESS MAGAZINE • NOVEMBER/DECEMBER 2021
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