ROLES REGIONAL SERVICE AND INSPECTION COORDINATORS
Coordinate and manage inspection schedule and service calls. Manage customer requests and provide updates as needed. Holds strategic relationships with our service providers and understands local AHJ requirements.
WEST
Service: Ben Myran Inspection: Lydia Aurand northregion@api-nsg.us NORTH
EAST
Service: Lucas Small Inspection: Heidi Patrikus westregion@api-nsg.us
Service: Tammy Montgomery Inspection: Kristen Soderman eastregion@api-nsg.us
MIDWEST
SOUTH
SOUTHEAST
NORTHEAST
Service: Mike Zyskowski Inspection: Sam Sawtelle midwestregion@api-nsg.us
Service: Alycia Cha Inspection: Donna Long southregion@api-nsg.us
Service: Sara Ellison Inspection: Erin Coughlin southeastregion@api-nsg.us
Service: Kelly Carr Inspection: Heidi Hollermann northeastregion@api-nsg.us
w est
north
northeast
mid w est
east
south
southeast
ROLES
NATIONAL ACCOUNT SPECIALIST
Maintain oversight on completion of service and inspections. Manage customer contract requirements and performance metrics. Lead customer business reviews. Allison McKee | Cracker Barrel, FedEx, Woodspring Suites, Sprouts Joselyn Vang | Grainger, IRM, Target, Bass Pro, GM Sammy Jo Hallbeck | USAR, Honeywell Chris Lott | WalMart Hannah McClellan | Implementation
OPERATIONS TEAM LEAD
Inspections: Bill Meister | Bill.Meister@api-nsg.us | Direct: 651.925.8512 Service: Meghan Conway | Meghan.Conway@api-nsg.us | Direct: 651.925.8524 Implementation: Stephanie McNeil | stephanie.mcneil@api-nsg.us | Direct: 651.925.8568 Leads team of Regional Inspection and Service Coordinators and Account Specialists. Provides direction and support to the team. Identifies areas of opportunity to improve service delivery.
OPERATIONS MANAGER
Lauren Thompson | Lauren.Thompson@api-nsg.us | Direct: 651.925.8539 Christie Davis | Christie.Davis@api-nsg.us | Direct: 651.925.8549 ESCALATION ROUTE
NATIONAL ACCOUNT SPECIALIST
REGIONAL COORDINATOR
OPERATIONS MANAGER
TEAM LEAD
WORK ORDER LIFE CYCLE
Incoming inspection and service requests are routed to the appropriate Regional Inspections or Service Coordinator (RC).
The RC coordinates work request with appropriate customer contact and local technician.
Technician performs work.
Upon work completion, an invoice and corresponding reports are sent to the customer. If deficiencies are noted from an inspection or additional repairs are noted from a service call, a proposal for the repairs will be sent to the customer.
Questions about work performed can be directed to the RC. Feedback on work performance can be escalated to the National Account Specialist (NAS).
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