WORK ORDER LIFE CYCLE
Incoming inspection and service requests are routed to the appropriate Regional Inspections or Service Coordinator (RC).
The RC coordinates work request with appropriate customer contact and local technician.
Technician performs work.
Upon work completion, an invoice and corresponding reports are sent to the customer. If deficiencies are noted from an inspection or additional repairs are noted from a service call, a proposal for the repairs will be sent to the customer.
Questions about work performed can be directed to the RC. Feedback on work performance can be escalated to the National Account Specialist (NAS).
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