MAJOR DUTIES • Liaison with the students on a day to day basis, being the point to interface with relating to open days, intake and departures, student wellbeing and behaviour, events management, damage recharges, monthly reporting and attendance at monthly meetings where notified by the ROM. • Responsible for organising and managing the check in, check out and room turnaround process. • Responsible for managing complaints and flat disputes, ensuring the satisfactory resolution and that the outcome is reported to management where necessary. • Responsible for the management of all Property customer-related and operational issues. • Responsible for adopting all Homes for Students policies, processes and procedures along with adhering to Health & Safety legislation. • Take ownership of resolving and supporting with any incidents or accidents which occur out of hours. • Responsible for ensuring the property is compliant with legislation and risks are appropriately identified and managed. • Responsible for the implementation and measurement of customer experience within the Property which is monitored through internal and external student surveys. • Responsible for undertaking Property audits on a regular basis ensuring that safe working practices are in place and contracted services are being delivered to a high quality. • Ensuring that the property is adequately and appropriately resourced and that the workload is allocated accordingly. • Manage and develop capability across the property team, raising performance through coaching and feedback, using performance management methods where appropriate.
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