MAJOR DUTIES CONTINUED • Liaison with Homes for Students central support team and management. • Overall accountability for property performance against KPIs, including customer satisfaction, compliance & financial information.
• Undertake monthly property KPI and financial reporting, ensuring set deadlines are met.
• Instigate new initiatives in conjunction with the University or College relating to student experience or property efficiency, such as, energy saving awareness. • Create and maintain effective working relationships with key client, University, College and local contact personnel. • Implement and manage service or performance improvements and customer satisfaction.
• Work collaboratively with the wider property management team to share best practice.
• Hold regular 1-1’s with direct reports and set SMART, stretching and realistic objectives.
• To be vigilant regarding student welfare issues and to report any student problem or any unusual behaviours to your line manager immediately. In order for Homes for Students to work effectively, you may be required to assist with other areas of work and therefore, you should be prepared to undertake other duties appropriate to the post, as delegated by your line manager.
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