12/9/2019
50 Organization - Questions • Does your organization set the tone for positive accountability? • Are leaders in your organization accountable to the employees? • Do employees trust your top management? • Are employees given credit for their successes more than they are held accountable for their errors? employees
49 Big Picture – Questions…Accountability and Engagement Accountability in the workplace? • Gallup Study – 47,000 employees in 120 countries around the world
11% of workers worldwide are engaged ( emotionally connected to their workplace and feel they have the resources and support they need to succeed ) 62% are not engaged ( emotionally detached and likely tobe doing littlemore than is necessary to keep their jobs ) 27% are actively disengaged ( they view their work-places negatively and are liable to spread that negativity toother s)
management
Individual - Questions
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• Do you think you are accountable? • Do you think others perceive you as being accountable?
Spotting Lack of Accountability
54 4 Keys to Changing the Culture 1. Mirror mirror. Talk honestly. Face the truth. Enable people to see thata changehas to be made. (360 reviews are a great tool to see where you are at) 2. Create trust through transparency. Find ways to build a culture of trust so that peoplewill entertaintheplan for change. For example,share financialdata,good and bad, withinand across groups. 3. Invert the organizational pyramid. Makesupport functionsand executivesaccountableto the frontlineworkers, rather than the otherway around. 4. Recast Executive Management’s role. Transfer the ownershipof change from theoffice of the Executivestoemployees. Allow the employeesto ask as manyquestionsas CEO/EM answers.
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• In all workplaces, there is a vast library of creative excuses. o I don’thaveenoughtime. o If onlywe hadadequatestaff (resources,etc.). o That’snotmy job. o The staff can’t be trusted/ are incompetent. o I don’tknowhow,anywaythebossdidn’tsay that.
Instead of focusing on why it can’t be done or wasn’t done, turn your attention to “what else can we do?” .
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